Devendra Patel Email & Phone Number

Ahmedabad

• Working as IT Server Team Lead-System Administrator for Day Lewis PLC, an UK based Client.
• Acting as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
• Responsible to hire and trained incoming System Administrators. Acting as a lead for upcoming IT projects.
• Ensuring that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
• Handling VMWare vSphere, Citrix XenApp, XenDesktop and NetScaler environment.
• Managing Azure Virtual Desktop infrastructure for clients.

Ahmedabad, Gujarat, India

• Working as System Administrator for Day Lewis PLC, an UK based Client. Providing remote support via RDP and phone.
• Acting as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
• Responsible to hire and trained incoming System Administrators that managed servers, network, and telephone systems in the Unit.
• Ensuring that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
• Handling VMWare vSphere, Citrix XenApp, XenDesktop and NetScaler environment.
• Responsible for server health check by using VMware vRealize Operations Manager.

Gandhinagar, Gujarat, India

• Handling Active Directory, DNS, DHCP and WSUS.
• Managing Group Policy and User rights assignment permissions.
• Managing firewall like Fortigate 200D(HA), Cyberoam CR500ia and Untangle. Managing reports on FortiAnalyser.
• Handling entire networking functions on Cisco 3750 and 2960 switches stack module.
• Network monitoring by SolarWinds Network Performance Monitor tool.
• Managing office365 accounts through admin console as well as desktop side configuration.

Ahmedabad, Gujarat, India

• Have configured Cisco 1800, 2800 series routers and L3 switches.
• Involved in Configuring/Administering Domain Users and Groups (Password Settings/Account Restrictions/Profile Settings) in windows 2003 server environment
• Configured Group-Policies for ADS Users and Computers.
• Handled responsibility for taking server data-backups to external devices like Tape drive and external HDD.
• Assembling, Configuring, Installing Hardware.
• Responsible for Installation and Configuration of Win 7, Win XP.

Mehsana, Gujarat, India

• Assembled, Trouble-shooting and Maintenance of Desktop Hardware.
• Trouble-shooting basic LAN problems, Modems, Network Cards and other hardware devices.
• Configured of Installation of software like Microsoft Office, Microsoft SQL Server, Visual Studio, Tally, AutoCAD etc.

Engineer’S Degree, Electronics And Communications Engineering, Distinction

Activities and Societies: Robotics CompetitionImproved technical skills.

Master Of Business Administration (M.B.A.), Information Systems, Second Class

Activities and Societies: Singing Competition, Cultural WeekImproved presentation skills and management skills.