Devendra Patel Email & Phone Number

Ahmedabad

•Working as IT Server Team Lead-System Administrator for Day Lewis PLC, an UK based Client.•Acting as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.•Responsible to hire and trained incoming System Administrators. Acting as a lead for upcoming IT projects.•Ensuring that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.•Handling VMWare vSphere, Citrix XenApp, XenDesktop and NetScaler environment.•Managing Azure Virtual Desktop infrastructure for clients.•Responsible for server health check by using VMware vRealize Operations Manager.•Managing Active Directory, DNS, DHCP, Group Policy, WDS and WSUS.•Managing active directory integrated office 365 using Azure AD connect. Managing email filtering system (Mimecast).•Responsible for datacentre backup using Arcserve Unified Data Protection, Veeam Backup and Replication Utility and System Centre Data Protection Manager.•Responsible for managing Disaster recovery site in Microsoft Azure using Zerto.•Managing Barracuda Web Security Gateway, Cisco ASA, Fortigate, Sophos firewall and Cisco Meraki Cloud based access points.•Handling Symantec and AVG antivirus manager software.•Ensuring security of websites and services using different product like Cloudflare. Managing SSL renewals and DNS registrar portal. Responsible for hardware and software security patches and upgrade.•Managing HP, Tegile, Synology SAN and NAS devices. Managing Mitel IP Phone service.Projects➢VMWare vSphere implementation and upgrade➢Microsoft Azure Virtual Desktop Implementation➢Design network and server infrastructure at new office➢Arcserve backup solution implementation➢Citrix Cloud configuration and 2FA implementation

Ahmedabad, Gujarat, India

•Working as System Administrator for Day Lewis PLC, an UK based Client. Providing remote support via RDP and phone.•Acting as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.•Responsible to hire and trained incoming System Administrators that managed servers, network, and telephone systems in the Unit.•Ensuring that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.•Handling VMWare vSphere, Citrix XenApp, XenDesktop and NetScaler environment.•Responsible for server health check by using VMware vRealize Operations Manager.•Managing Active Directory, DNS, DHCP, Group Policy, WDS and WSUS.•Managing active directory integrated office 365 using Azure AD connect. Managing email filtering system (Mimecast).•Responsible for datacentre backup by Veeam Backup and Replication Utility and System Centre Data Protection Manager.•Responsible for managing Disaster recovery site in Microsoft Azure using Zerto.•Managing Barracuda Web Security Gateway, Cisco ASA, Fortigate, Sophos firewall and Cisco Meraki Cloud based access points.•Handling Symantec and AVG antivirus manager software.•Ensuring security of websites and services using different product like Cloudflare.•Managing HP, Tegile, Synology SAN and NAS devices. Managing Mitel IP Phone service.•Coordinate with vendors, ISP and 3rd party for service and support. Responsible for license renewals of hardware and software.•SQL server administration and troubleshooting.Projects➢VMWare vSphere implementation.➢Citrix XenApp and XenDesktop implementation➢Website migration on Citrix NetScaler load balancing functionality➢Design network and server infrastructure at new office

Gandhinagar, Gujarat, India

• Handling Active Directory, DNS, DHCP and WSUS.• Managing Group Policy and User rights assignment permissions.• Managing firewall like Fortigate 200D(HA), Cyberoam CR500ia and Untangle. Managing reports on FortiAnalyser.• Handling entire networking functions on Cisco 3750 and 2960 switches stack module.• Network monitoring by SolarWinds Network Performance Monitor tool.• Managing office365 accounts through admin console as well as desktop side configuration.• Handling Oracle VirtualBox, VMware Workstation and VMware Player for desktop virtualization. Managing P2V and V2V conversion of servers and desktops.• Working on internal Ticketing System, Following SLA and Change Management for providing Product and IT Support to internal users as well as US client.• Managing IT Inventory through Belarc System Management tool and updating it on SharePoint Site. Coordinate with vendors, ISPs and 3rd party for service and support.• Managing backup and disaster recovery operations. Creating and implementing recommendations to improve scalability and performance.• Responsible for installation of standard software while patching, upgrading and maintenance of operating system.• Solving hardware as well as software problems.• Database and Build deployment on Staging Servers.• Major Project Handled : 1. Active Directory Implementation2. Firewall Migration3. Operating System (Windows 7 Pro) Migration4. Server Rebuild Project(WSUS,AV)5. Storage Server Implementation6. Network Restructure(Cisco IOS(Firmware) upgrade,VLAN configuration,Port Security configuration on switches etc.)

Ahmedabad, Gujarat, India

• Have configured Cisco 1800, 2800 series routers and L3 switches.• Involved in Configuring/Administering Domain Users and Groups (Password Settings/Account Restrictions/Profile Settings) in windows 2003 server environment• Configured Group-Policies for ADS Users and Computers.• Handled responsibility for taking server data-backups to external devices like Tape drive and external HDD.• Assembling, Configuring, Installing Hardware.• Responsible for Installation and Configuration of Win 7, Win XP.• Handled Network Printer Installation & troubleshooting & also responsible for setup mail client software like Microsoft Outlook and Lotus Notes Client. • Updated Network from UTP to Fiber in IFFCO Kalol. With four team member handled IFFCO Kalol site consisting of 400 PCs.

Mehsana, Gujarat, India

• Assembled, Trouble-shooting and Maintenance of Desktop Hardware.• Trouble-shooting basic LAN problems, Modems, Network Cards and other hardware devices.• Configured of Installation of software like Microsoft Office, Microsoft SQL Server, Visual Studio, Tally, AutoCAD etc.

Engineer’S Degree, Electronics And Communications Engineering, Distinction

Activities and Societies: Robotics CompetitionImproved technical skills.

Master Of Business Administration (M.B.A.), Information Systems, Second Class

Activities and Societies: Singing Competition, Cultural WeekImproved presentation skills and management skills.