Deven Jadhav Email & Phone Number

Mumbai, Maharashtra, India

Role Overview:• Currently working as a Team Lead, overseeing top Power BI deals.• Manage the end-to-end development, enhancement, and modification of Power BI solutions.• Lead a team of developers and handle client communications to ensure project success.Key Responsibilities:• Power BI Leadership:o Spearhead the design and implementation of advanced Power BI solutions.o Ensure the delivery of high-quality, data-driven insights to clients.o Mentor and guide team members in best practices and innovative techniques.• Project Management Office (PMO) Functions:o Transport Rostering and Coordination: Efficiently manage transport schedules and logistics.o Seat Management and Workspace Allocation: Optimize workspace arrangements for team productivity.o Access Management: Oversee access permissions and ensure secure system usage.o Liaison: Collaborate with IT, admin, and transport service providers to ensure seamless operations in the Mumbai location.

Mumbai, Maharashtra, India

Incharge of Multiple Accounts for their customer experience and over all call quality leading a team of over 13 Analysts.Responsible for CSAT and Quality improvement for existing deals and designing frameworks and identifying right resources for new dealsAlso responsible for handling existing and creating new Power BI dashboard leading to cost and resource savings for deal and the company

Mumbai, Maharashtra, India

Was responsible of the over all customer experience team leading a team of 4 QAsHandled end to end quality from Form revamping to implementation of action plans to improve agent performance leading to improved Customer ExperienceHandled Escalations created RCAs for all major escaltions directed towards CEO presented the cases to higher management including CEO

Mumbai, Maharashtra, India

Was working as TL where I was responsible in highlighting Areas of Improvements to the Management and also Analyzing the Audits done by QAs and presenting it to the Stake holders

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai Area, India

Navi Mumbai

• Working with the Builder Team • Is responsible in selling online Property solutions to clients-Builders and Developers by assessing their business requirements.• Achieving sales targets through acquisition of new clients and growing business from existing clients• Developing a database of qualified leads through referrals, telephone canvassing and cold calling• Area Mapping, cold calling, prospecting, negotiation, freezing on commercials and closing of deals with necessary documentations.• Building and managing strong relationships with customers

Mumbai Area, India

Looking at the overall back-end integration for the startup site right from the logistics setup to customer care and other back-end problems

Post Graduate Diploma In Management Studies, Marketing, A-

Activities and Societies: Active member of the placement team a student driven activity which assists every student in getting the right.

Electronics Engineering, Electronics

Diploma Engg, Electronics And Telecommunication