Perform routine duties in accordance with established policies, regulations, and procedures to maintain order and provide for the safety, security, and care under direct supervision. Responsible for maintaining order and security of inmates in a correctional facility. Being assigned to a variety of posts including, but not limited to, armory/key control, housing units (Housed up to 124 Inmates), kitchen, medical, visitation, etc. Additional duties involved inmate armed transportation, armed… Show more Perform routine duties in accordance with established policies, regulations, and procedures to maintain order and provide for the safety, security, and care under direct supervision. Responsible for maintaining order and security of inmates in a correctional facility. Being assigned to a variety of posts including, but not limited to, armory/key control, housing units (Housed up to 124 Inmates), kitchen, medical, visitation, etc. Additional duties involved inmate armed transportation, armed transportation included inmate transfers/ pick up from our facility and other facilities or even to new a facility. Also included schedule/ emergency hospital runs, scheduled court session, scheduled speciality clinics, and potentially furlow approved appearances. Show less

On behalf of customers, negotiated monthly bills for personal and business use. Serviced cable tv, home security, cell phone, internet, premium radio providers, and etc.

CUSTOMER SERVICE REP. • CAPITAL ONE 360 • 2016 – PRESENT Provide basic and in-depth information regarding customer accounts. ▪ Responsibilities include answering inbound calls from customers to assist with opening and closing accounts such as checking, savings, CD's, and money market accounts. ▪ Other related tasks included website troubleshooting, ordering debit cards and checkbooks, disputing fraudulent activity, and explaining expectations to customers regarding their accounts.

MEMBER SERVICE SUPERVISOR • SAM’S CLUB • 2012 – 2016 On the front line of providing excellent customer services. ▪ Enthusiastically greet visitors in the store or over the phone, and answer technical, product, or store inquiries. Provide customers with account information and search computer system for products. ▪ Train and assist team members with computer issues, handle administrative tasks, and confer with department heads regarding advertising plans, equipment use, and customer requests.

YOUTH TRANSITION VISTA• AMERICORPS VISTA• 2012 – 2013 Organized support groups for People First of Nevada, an activist group for people with disabilities. ▪ Assisted in explaining state-funded services and how to ask the state to reform current policies or accessibility within the state. ▪ Worked with Carson City’s Boys and Girls Club, held weekly classes and organized events for children, scheduled monthly meetings and collected meeting fees for supplies and materials