Deveron Lee Email & Phone Number

Indianapolis, Indiana, United States

Orlando, Florida

I lead on the campus, executing the vision of the church and worship experience standards.I assisted in the overall leadership of the campus, creating, planning and executing production for all campus-specific events including outreach events, volunteer meetings/rallies, baptisms, youth events, etc.Oversaw all Production volunteers, training, structures and systems.Created and built creative elements and sermon illustrations as necessary.Maintained the campus's technical equipment and work with the central Tech Department for repairs and upgrades.Assisted in the production execution of all non-weekend special events as needed.Developed and implemented infrastructures for all standard operating systems, cultural expectations, volunteer leadership, and financial viability for the area I oversaw.

Orlando, Florida, United States

Campus Voice for eGroups:Advocated for eGroups at my campus. Pushed for eGroups to be a part of each initiative at the campus, and will drove eGroups to be an area of emphasis for my campus and campus staff. Leader Identification and Recruitment:Drove and oversaw the identification and recruitment of new eGroup leaders at the campus. Incredased number of eGroup Leader units at my campus and was a key indicator of success.Leader Development:In addition to driving new leader identification, I drove the growth and development of the eGroup leaders at the campus. This process of Leader Development would entail creating and sustaining a vibrant eGroup Care Team, promoting development at eGroup Leader meetings and communication, as well as personal investment in the leaders at the campus. I met with the Coordinators and Care Team on a regular basis. I also contributed to the improvements of our leader development systems and processes.Communication and Events:I ensured the majority of campus events were connected to eGroups in some way. I also ensured that eGroup specific events such as our Connect Events, programming initiatives, Campus Leader events, eGroup Outreach projects, and others were executed to the standards of a organization event.Measurement and Assessment:I focused on the metrics of my campus and initiated strategies and processes to meet and surpass the campus goals for eGroup leadership and participation. I knew where the campus stood in the area of eGroup metrics, such as participation, leader units, etc, and was prepared to drive metrics to the next level. Connections Process Improvements:An eGroups Director will focus on the process of getting both new leaders identified as well as driving the process of getting new people connected into eGroups at their campus. The eGroups Director will run point for eGroup Leader follow-up, Connections Team and Data Team follow-up, and overall improvements for the connections process.

Melbourne, Florida

Served as an expert in the department and applied holistic knowledge to drive profitable outcomes.Delivered on all aspects of the sales experience within my department through all touch points with the Best Buy brand inside and outside of the store.Drove positive outcomes of key sales indicators within the department in support of Revenue, Margin, and NOP goals.Integrated partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience for employees and customers.Engaged customers using Best Buys selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service.Motivated, coached, recognized, and performance managed employees to reach their full potential.Resolved complex customer issues.

Orlando, Florida

As the Geek Squad Manager, I was responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). I was accountable for leading a team of Agents in a manner that fostered a world class Client experience and drove exceptional business results.Managed the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assetsProvided work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievementCommunicated and coached a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOPAnalyzed and evaluated both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenueManaged the entire store operation while acting as Manager on Duty including:• Monitored sales activity, employee productivity, merchandising standards, customer service, and processing• Provided direction and management authorization as needed• Resolved complex client/customer issues• Reviewed/generated management reports as neededAssisted Clients per SOP to solve their technology needs which ranged from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we already soldAssisted the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines

Bloomington, Illinois

Drove profitability across all channels through analysis of sales trends.Owned and promoted brand standards in alignment with company vision.Motivated and inspired the team to sell, grow, and have fun while being the best.Identified, developed, and retained internal talent; recruited and built relationships with external talentConducted motivating store meetings, learned new skills at district/territory meetings and ran special projects/initiatives to enhance the customer experience and our bottom line.

Lafayette, Indiana

Drove a positive customer experience by building relationships and providing solutions to their needs. Applied sales experience, knowledge, and expertise to act as the subject matter expert in each department. This included validating product pricing, signage, availability, and display functions of all ad items. Provided ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and the highest standards of customer service. Resolved customer service escalations in-person and on the phone. Ensured smooth and accurate customer processing to maximize the customer and employee experience. Ensured store is prepared for truck arrivals, accurately records and safely handled merchandise, and processed all product paperwork. Executed home delivery, send backs, and damage claims according to standard operating procedures.

Lafayette, Indiana

• Oversaw and assisted team members in all restaurant operations.• Provided fast, friendly and accurate service to guests.• Communicated expectations to team members and held them accountable to company standards.• Ensured that health and safety standards and regulations were followed.• Trained, developed and directed staff on cleaning the restaurant to maintain sanitation standards.• Handled customer inquiries and complaints.• Ensured each guest received exceptional service through leading and modeling; responsible for all FOH and HOH results.• Reinforced crew members skills and Managers’ leadership behaviors.• Identified strategies to retained the best team. • Created and delegated daily goals and tasks and ensure completion through consistent follow-up.• Monitored sales performance to ensured proper scheduling and staffing while developing strategies to meet sales goals.• Followed company policies, procedures, all state and federal wage and hour regulations, and restaurant/franchise filing responsibilities.• Controlled funds, bank deposits and payroll.• Ensure all equipment was in good condition.• Servesafe certified.