Develop and execute innovative strategies to improve and secure business delivery.Ensure full compliance with all company, departmental, legal, and regulatory requirements.Monitor calls and ensure compliance and quality performance.Actively develop the management capabilities and business acumen of direct reports, and drives the development of team members, ensuring full and well- rounded team competencyAbility to execute policies, processes and procedures of the organization.Demonstrate leadership skills with experience managing teams of 15-18 members.Excellent verbal and written communication and presentation skills. Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus. Strong focus on Customer Service

Managing Inventory & Optimization of available resources.Making daily reports for the team/process.Auditing Voice calls and providing feedback to the team members.Monitoring performance of my team members and counseling them to improve it. Grievance handling of Team members and escalating it to the reporting managers if required. Identifying the areas of opportunity of the team members and improvising on the feedback techniques for better performance of the associates.

Achieving daily, weekly and monthly targets specified by the process.Collecting Medical bills & handling Insurance billing of overseas ConsumerAdhering to the schedule as prescribed by the TL.Handling Inbound and Outbound Calls Working for a Medical Process {Ambulance Bills} Collections Attending escalation calls apart from taking normal callsResolving Customers Query