Devesh Tyagi Email & Phone Number

New Delhi, DL, IN

Gurgaon, Haryana, India

• Managed project budgets exceeding $1M, leveraging negotiation skills to secure optimal pricing and mitigate risks in buyout processes, resulting in an annual cost reduction of 9%.
• Initiated and spearheaded a process improvement project that streamlined operations, slashing average handling time from 2.5 hours to 65 minutes. This achievement yielded a cost-saving of 12%, increased CSAT score by.
• Led cross-functional teams in executing complex IT & software development projects, ensuring seamless delivery within defined timelines and budget constraints.
• Developed and implemented comprehensive project plans, including defining project scope, objectives, schedule, and deliverables, ensuring alignment with business goals and strategic objectives.
• Managed risk assessment and mitigation strategies, proactively identified potential issues and implementing contingency plans to minimize disruptions and ensure project success.
• Successfully led implementation / delivery of enterprise-wide software solutions, driving process optimization and enhancing operational efficiency. Ensuring stakeholder engagement and alignment throughout the project.

Gurugram, Haryana, India

• Implemented and streamlined customer service procedures, resulting in a 20% increase in efficiency and a reduction of customer response time by 30%.
• Developed and delivered comprehensive training programs for new hires, resulting in an 80% increase in staff productivity within the first three months of onboarding.
• Collaborated with cross-functional teams to identify and address customer pain points, resulting in a 15% increase in customer retention and a boost in overall customer loyalty.

Gurgaon, Haryana, India

• Led and motivated a team of 10 marketing and sales representatives to exceed monthly sales targets by 15%, resulting in a significant increase in revenue for the company.
• Developed and implemented effective marketing strategies that resulted in a 20% growth in customer acquisition and brand awareness within a 6-month period.
• Conducted regular performance evaluations and provided constructive feedback to team members, resulting in a 10% improvement in overall team productivity and efficiency.

New Delhi, Delhi, India

• Developing and executing effective sales strategies that meet the needs of the target market while ensuring that all products and services meet or exceed quality standards.
• Handling Process training to improve the process and to train the new joiners.
• Keeping the team motivated and enthusiastic.
• Maintenance of Eod's.

Delhi, India

New Delhi, Delhi, India

• Generating high-quality leads and converting them into sales while maintaining high standards of customer service.
• Providing customers with relevant information and suggestions.
• Settled customer disputes in a professional and pleasant manner.
• Achieving the targets while following the quality hygiene.

Gurugram, Haryana, India

• Responsible for User requirement collection, Interface design and documentation, HTML website development and PHP design.
• Successfully identified, diagnosed, and fixed website problems, including broken links, typographical errors, and formatting issues.
• Successfully worked at an independent level, while also serving as an effective and enthusiastic collaborator.

Bachelor Of Technology (B.Tech.), Information Technology, A

12Th Standard, Science, A

10Th Standard, A