• Managed project budgets exceeding $1M, leveraging negotiation skills to secure optimal pricing and mitigate risks in buyout processes, resulting in an annual cost reduction of 9%.• Initiated and spearheaded a process improvement project that streamlined operations, slashing average handling time from 2.5 hours to 65 minutes. This achievement yielded a cost-saving of 12%, increased CSAT score by 60%, and reduced dispute rate by 80%.• Led cross-functional teams in executing complex IT & software development projects, ensuring seamless delivery within defined timelines and budget constraints.• Developed and implemented comprehensive project plans, including defining project scope, objectives, schedule, and deliverables, ensuring alignment with business goals and strategic objectives.• Managed risk assessment and mitigation strategies, proactively identified potential issues and implementing contingency plans to minimize disruptions and ensure project success.• Successfully led implementation / delivery of enterprise-wide software solutions, driving process optimization and enhancing operational efficiency. Ensuring stakeholder engagement and alignment throughout the project lifecycle• Facilitated scrum ceremonies such as daily stand-up meetings, sprint planning, & retrospectives, ensuring effective communication & collaboration among team members, resulting in increased productivity and faster project delivery.• Played a pivotal role as an Agile Coach and Scrum Master, ensuring the seamless implementation of Scrum and Agile principles within the scrum team.• Led and mentored cross functional teams, fostering a positive work environment and achieving a 95% employee satisfaction rating.• Streamlined processes by implementing an efficient inventory management system, resulting in a 20% reduction in costs and a 30% increase in productivity.• Implemented performance measurement tools to track KPIs, resulting in 30% improvement in overall operational efficiency.

• Implemented and streamlined customer service procedures, resulting in a 20% increase in efficiency and a reduction of customer response time by 30%.• Developed and delivered comprehensive training programs for new hires, resulting in an 80% increase in staff productivity within the first three months of onboarding.• Collaborated with cross-functional teams to identify and address customer pain points, resulting in a 15% increase in customer retention and a boost in overall customer loyalty.

• Led and motivated a team of 10 marketing and sales representatives to exceed monthly sales targets by 15%, resulting in a significant increase in revenue for the company.• Developed and implemented effective marketing strategies that resulted in a 20% growth in customer acquisition and brand awareness within a 6-month period.• Conducted regular performance evaluations and provided constructive feedback to team members, resulting in a 10% improvement in overall team productivity and efficiency.

• Developing and executing effective sales strategies that meet the needs of the target market while ensuring that all products and services meet or exceed quality standards.• Handling Process training to improve the process and to train the new joiners.• Keeping the team motivated and enthusiastic.• Maintenance of Eod's.

• Generating high-quality leads and converting them into sales while maintaining high standards of customer service.• Providing customers with relevant information and suggestions.• Settled customer disputes in a professional and pleasant manner.• Achieving the targets while following the quality hygiene.

• Responsible for User requirement collection, Interface design and documentation, HTML website development and PHP design.• Successfully identified, diagnosed, and fixed website problems, including broken links, typographical errors, and formatting issues.• Successfully worked at an independent level, while also serving as an effective and enthusiastic collaborator.