Devetra Screen Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Communicated directly with doctors' offices via telephone, fax and email.• Evaluated patient appropriateness for treatment and determine appropriate level of care through coordination with clinical staff.• Verified patient insurance coverage. Obtained prior insurance authorization and negotiate single case contract.• Responsible for coordinating outreach efforts to prospective client's family members and professionals with a focus on customer service.• Completed admission process and copied necessary paperwork to ensure patient files are prepared for admission.• Exhibits organizational skills and is systematic in carrying out intake duties.• Meet with patients upon admittance and review necessary paperwork, and obtained required signatures & documentation.• Maintained an accurate list of open bed status and waiting list.• Processed authorized requests for patients for approval or denials on maternity, medical admissions, observation, outpatient surgeries, and inpatient surgeries.

Tampa/St. Petersburg, Florida Area

• Provided accurate and appropriate information in response to customer inquiries.• Demonstrated mastery of customer service call script within specified timeframes.• Communicated directly with doctors' offices via telephone, fax and email.• Verified patient data and billing information.• Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.• Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. • Worked as a team lead assisting and training other employees.• Assisted with calculating daily projections to determine processes for improvement.

Tampa/St. Petersburg, Florida Area

• Processing/Reconciliation Department/ Florida Blue Carriers.• Responsible for Inbound calls regarding member’s health insurance information.• Experienced in CSR desktop, IEX, ADP Timesaver Portal, Cisco Telephone systems, Excel Spreadsheet, Nerd, DocuCorp, navigating into multi-screens and multiple phone calls.• Processing member policy plans that are lost in system and redeeming them for activity.• Completed HIPAA Testing and Lead associate on 2 projects with company.• Team player in accomplishing results and satisfying customer satisfaction.

Melbourne, Florida Area

• Performed calculation of credit adjustments and processed adjustments accordingly.• Reviewed and issued credits and/or rebuttals on Merchant account information and processes.• Developed and processed important letters to customers informing them of NSF checks and fees.• Prepared payment notification and explanatory letters.• Developed treatment action such as service disconnects and restores of telecommunication service.• Processed payments and/or deposits on active accounts and reconciles accounts, documents related to insolvency, bankruptcy, receivership, etc.• Manager of the Promise to Pay department to ensure customers are given assistance in bringing their over limit and/or pass due account current.• Managed the daily printing of invoices and notifications telephone service.• Project Manager for special printing campaigns and projects.• Implemented new printer systems with new vendor and managed the ongoing relationship with the vendor.• Ensured invoices and MS Excel data sheets printed properly to stay in compliance.

Tampa/St. Petersburg, Florida Area

• Placed outbound collection calls.• Exhibited effective skip-tracing techniques when needed.• Provided thorough and accurate documentation for accounts.• Maintained superior quality assurance results.• Serviced accounts by investigating problems and finding resolutions to create a positive customer experience.• Conducted extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.• Updated account information and complete appropriate documentation.• Performed account level research.• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Riverview, Fl

• Documented and maintained accurate and pertinent information for the customer accounts• Responsible for locating and notifying customers of delinquent accounts via telephone or post mail.• Responsible for making field collections and handle other relevant duties and miscellaneous

Lakeland, Florida Area

• Placed outbound & accepted In-bound calls to collect overdue balances on customer accounts.• Collected past due balances for MCI long distance telephone service customers.• Adjusted balance credit/debit on the customers' account.