Directed and coordinated projects, including performance, administration, documentation, quality control, and customer contact. Managed schedules and conducted qualitive research and analysis to facilitate informed decision- making. 100% approval rating from tenants and clients served in our building. I have experience in corporate management and facility services, providing impeccable administrative and friendly client services support. I ensured stakeholder satisfaction, operational efficiency, and compliance with policies. My duties included handling scheduling and payroll, inventory control, scheduling meetings, preparing presentations, managing day-to-day operations, providing customer service, and maintaining databases and confidential records. Our clients and tenants often held special events and meetings which relied on my assistance to ensure success.  Handled scheduling and payroll (proficient in SAP), inventory control, and confidential and sensitive information. Scheduled meetings/appointments (Outlook & Teams), prepared PowerPoint presentations and generated reports (Excel). Managed, planned, scheduled, and coordinated day-to-day operations, and drafted internal and external correspondence. Facilitated impeccable and friendly customer service and administrative support by attending to a high volume of calls, ensuring smooth flow of communication. Responded to client inquiries and booked appointments. Implemented client care strategies, which lead to a substantive decrease in complaints. Compiled, entered, checked, amended records; ensured the accuracy and relevancy of all data entered databases. Completed payroll using SAP, generated reports in MS Word and MS Excel, facilitated data entry and maintained databases.

I was brought on board to provide advanced and diversified administrative support. I handled email, phone, and in-person communication, scheduling, inventory management, and document production. I also offered exceptional administrative support, strengthened internal controls, and demonstrated excellent work ethics, supporting the company’s mission and policies. Part of the role was to assure that our building and tenants were fully secure and safe. Given the amount of sensitive and confidential material, it has been critical for our security and safety as well as facility management be undertaken with care.• Developed solid relationships with internal and external stakeholders and facilitated ongoing communication. • Drafted correspondence, utilizing word processing, spreadsheets, and presentation software to prepare various documents. • Recruited to deliver ongoing support with general duties of office management, emails, handling phone inquiries, document drafting, acting as a liaison between clients and office staff, conducting research, coordinating meetings and events, and maintaining databases in a high-volume environment, which demanded prioritizing versatile business needs. • Generated reports & carried out database management, ensuring records were updated, organized & appropriately maintained. • Facilitated impeccable and friendly customer service and administrative support by attending to a high volume of calls.