• Provide assistance as the first point of contact for the customers seeking technical assistance over phone or email• Record events and problems and resolution in logs• Maintain and monitoring network devices• Creating and assigning work orders• Upgrade anti-virus software in client’s PCs• Format and replace internal hardware including memory, hard drives and CD/DVD drives and video cards

Assist Network Administrator in special projects as well as create network diagrams. Review daily network reports and perform remediation action when applicable.Logging requests in the incident tracking/ticketing systemDiagnosing and dispatching the incident to the appropriate support analystAssigning, monitoring and reporting on open ticketsNetwork MonitoringAssist in racking servers and installing other equipmentImaging and backup/restore of clients PC’sAssist the Network Administrator with network security audits and provide recommendations to mitigate risksReview and perform daily analysis of various systems reportsCreate charts and maps of the Network topology, update and maintain the existing documentation

• Providing adequate levels of individual attention, reassurance and help with learning tasks as appropriate to a student needs. • Marking student’s work• Preparing class work and activities in advance.

• Responsible for taking care of moth colony• Studied seed production and leaf tissues of mustard, canola family and Arabidopsis thaliana.