Devi B. Email & Phone Number

Phoenix, Arizona Area

Certifications• Certified Macintosh Technician (ACMT) Certification• Casper Certified Technician (CCT)Alhambra Elementary School DistrictPhoenix, AZ December 1999 – Present• Oversee 6000+ Macintosh OS devices for 17 sites including initial setup, enrollment to management system, property control tag placement, and inventory reporting for 15,000+ staff and students.• Refresh computer images yearly utilizing Casper Suite through Self Service, policies, and/or imaging.• Communicate with JAMF support and AppleCare support to assist in resolving issues.• Maintain and repair all Macintosh Computers including ordering parts.• Ensure all hardware/software is working properly.• Maintain accurate documentation and inventory of all Mac OS related hardware and software using JAMF’s Casper Suite.• Responsible for creating software packages, imaging configurations, imaging of computers including computer enrollment, remote access support, and Self Service infrastructure utilizing Casper Suite applications.• Responsible for cloud-instance JSS settings including System, Global Management, Computer Management, User Management, and Network Organization.• Responsible for OS Policies, Configuration Profiles, Restricted Software, Mac App Store Apps, Smart and Static Groups.Maintain 16 OSX Distribution PointsMaintain Services/GSX ServerMaintain WebHelpDesk Server and interfaceMaintain Macintosh Share Point Servers for district staffProvide phone and helpdesk ticket support to staff including both hardware and software issues.