Devi Balakrishnan Email & Phone Number

Involved in internal project billing for 50+ projects for Shared ServicesPublishes internal costs analysis monthly report for 200+ associates and 50+ projects to all the Delivery ManagersManaged cost budget to allocate cost estimates to specific project tasks, resources and schedulingWorks on yearly budget plan; training plan; team outing plan for 200+.

Resource Manager for 200+ resources under shared services model.Monitoring the project wise team utilization on periodic basis and rotate the team accordingly with in Shared Services team.Hosts weekly governance call with all the delivery Managers for the team utilization and resource mappingWorked with Deals Delivery Team on the resource alignment for the.

Delivery Manager for 35+ resources across multiple regions in App packaging & SCCM technologiesVendor and Customer Stakeholder management – Responsible for Hosting Monthly Governance calls, SLA, XLI, KPI Governance.Extensive project Management skillsCapable of resolving customer complaints and concerns with strong verbal and negotiation skillsWorked on.

Implemented Internal Training portal for all 200+ associates with collated training materials in Application Packaging; SCCM; Mac Devices.Handles training for newly onboarded and ELTs in EUC technologiesManaged the training plan for 200+ associates both internal & external training planManaged internal cross skilling program for EUC TeamTrained more than.

Assigning the packages to the team membersDelivering the packages with 100 % Quality SLA and adhering with the SLA TimelinesTroubleshooting techniques are performed in case of any flaws.Co-ordinating and Interacting with the application users (client) directly in performing the installation.Contributement to the practice in the form of creating technical.

Reviewing, Analysis of the packages and Quality Process.Conversion of AXT files to WSI using the Legacy Setup Conversion in Wise and to msiRepackaging of applications that include vendor supplied applications.Fix up any bugs raised during UAT.Checking the deliverable accuracy using the Conflict ManagerPreparing the documentation of the completed.