Devi Brigmohan Email & Phone Number

Cambridge, ON, CA

• Supported Specialists and Managers to investigate and resolve complex escalated customer and systems issues
• Advised system designers on User Interface and process design to support general usability by Specialists and improve overall administrative efficiency
• Defined, documented and trained Specialists on any manual processes resulting from systems projects, changes in processes or workarounds for problems or anomalies
• Communicated and reported at an executive level on business issues and resolutions affecting Advisors
• Partnered with other functional groups to develop and implement cost saving solutions by improving and automating administrative processes

• Participated in gathering and developing business requirements, conducting risk assessments and developing test case scenarios for various system projects to ensure usability and reliability
• Responsible for final approval and sign-off on business system requirements for Advisor Compensation systems
• Supported new product introductions by ensuring that all compensation and system requirements and details were understood and considered across various functional teams at several locations
• Resolved inquiries, tasks and system messages to support Advisors and their clients
• Managed the prioritizing of daily work distribution and provided written and verbal feedback to team members to help develop and grow key service and administrative capabilities
• Responsible to make decisions on exceptions to advisors pay, using experience, judgment and knowledge to manage the organization’s resources and ensure appropriate payouts