Devi Faizal Email & Phone Number

Indonesia

Ensure system availability and activity for Collection department.Involve Collection System project, responsible with BRD, UAT, BVT and implementation.Manage communications between stakeholders in country and regionally, and also the project teams involved.Actively involved in ANZ Integration lantern Project, as conversation lead responsible with Mass training for 500 users.Actiively involved in migration project ANZ to DBS, as a project lead to takeover building, property, and documents of ANZ Juanda and to ensure all user able to access to DBS Systems.Manage Auto Dialer Systems Outbound Inbound Including Project and Enhancement end to End process and Document.Manage System Voıce for Collectıon department.Including Project and Enhancement end to End process and Document.Manage System Recordıng for Collection Department.Setting Up Collection Strategy in Dialer System.Workıng wıth Regıonal Tech Team and Vendors.Analyze and provide business requirement with the system capability.Analyze and manage all incidents related to the system, lıaıse wıth IT Team and Vendor.Manage Business Project related with core system parameters. Create and manage all Relaxation Programs for collection dept.Continue to update the system by doing several enhancements and automations to support the business growth and to align with Central Bank regulation.Regulary discussion with Regional Group to improve the Auto Dialer performance.

Indonesia

Ensure system availability and activity for Retaıl Credit Operation department. ( Credit Initiation, Fraud and Collection ) on daily basis.• Manage all systems for Retaıl Creadıt Operatıon department: - Vision Plus, credit card system. - CWX, Personal Loan system. - Auto Dıaler system, CISCO. - System Voıce ın Collectıon department (CISCO and AVAYA) - WebSysca. - Instınct.• Manage All Recording system ın Retail Credit Operation department includes Project and Enhancement.- CALABRIO Recording. - Recording Nice 8.9 - NPX Recording All Region (National)• Manage Reporting Auto Dialer MIS - Maıntaın and Prepare Dıaler Reports on daıly basıs. - Maıntaın and prepare Dialer Global Reports by Bucket for regulary discussion with regional team to improve the Auto Dialer Performance (Monthly meetıng).• Analyze and monitoring Dialer Performance.• Working with a team of people to manage more than 1200 user Nationaly.• Setting Up Collection Strategy in related system.• Create and provide system query for hundred users.• Negotiated with system vendor for any enchancement or develoment. • Usually workıng with Regıonal Vendors.• Analyze and provide business requirement with the system capability.• Analyze and manage all incidents related to the system, lıaıse wıth IT Team and Vendor. • Manage Project and Enhancement end to end process, (UAT and BVT actıvıty). • Manage Project Documentations• Create and Manage Collectıon Program by Macro Excel for automation checklıst Cards and Personal Loan product. Continue to update the system by doing several enhancements and automations to support the business growth and to align with Central Bank regulation.

Indonesia

ANZ Bank Indonesia – Collection Planning Supervisor• Manage Collection Planning and Strategic• Manage Auto Dialer System Project included CR and Enhancement end to end process. • Manage Collection Front End Strategy by Dıaler. • Front End Strategy Analist with cross – functional expertise in business and financial analysis. • Manage incident of auto dialer to vendor and IT Team.• Regulary discussion with regional team to improve the Auto Dialer Performance (Monthly meetıng).

Indonesia

• Manage Auto Dialer System Included Project and Enhancement.• Manage Front End National portfolio by Dialer system • Manage strategy by auto dialer Manage capacity planning by DialerManage incident auto dialer and followup to vendor and IT Team. Follow up incident and refer result to business user.

Indonesia

ANZ Bank Indonesia – Collection AgentApril 16th 2006–January 31st 2007Current BucketResponsible for handling customer whose status card is due dated.Provide customers information needs.Provide Excellent service to card holder. • Manage target for productivity, flow rate, delinquencyFebruary 1st 2007–September 13rd2011 ANZ Bank Indonesia – Collection AgentX DPD BucketResponsible for handling customer whose status card is delınquency. Provide customers information needs.Provide Excellent service to card holdersPrepare report Daily Activity for small team• Manage target for productivity, flow rate, delinquency.

Indonesia

Bank Danamon Indonesia – Collection AgentFeb 2003 - Aug 2003 Current BucketResponsible for handling customer whose status card is due dated.Provide customers information needs.Provide Excellent service to card holders. • Manage target for productivity,Aug 2003 - Mar 2004XDAY BucketResponsible for handling customer whose status card is delınquency. Provide customers information needs.Provide Excellent service to card holders. • Manage target for productivity, flow rate, delinquency. Mar 2004 - Sept 2004Recovery BucketResponsible for handling customer whose status card is charge off. Provide customers information needs.Provide Excellent service to card holders. • Manage target for productivity, moneys collect. Sept 2004 - Feb 2006Bucket 60 DPDResponsible for handling customer whose status card delinquent. Manage customer expectation with Danamon collection ProgramProvide customers information needs.Manage target for productivity, flow rate 60 DPD