Devi Flax Email & Phone Number

San Francisco, California

Oversaw the delivery of services to the customers. Established policies designed to ensure consistently high service performance.Monitored employees and evaluated customer feedback to develop quality improvement processes.Implemented support plans for employees to meet service level objectives and metrics with responsibility for successful day-to-day operations.Facilitated appropriate performance management actionsConducted effective workforce planning activities and made appropriate recommendations regarding individual career development.Evaluated and provided recommendations to leadership regarding staffing needs to meet service level objectives and metrics.Recruited, coached and developed staff.

San Francisco, California

Fulfilled requests exceptionally and consistently which requires quick thinking and creativity. Made travel arrangements through commercial airlines or private charters.Perform all duties of a personal concierge by providing service beyond expectations.Engaged customers and built relationships.

San Francisco International Airport

Responsible for the preparation of flight plan filings and weather documentation reportsLiaised with Paris for load planning and load sheets Supervised and coordinated ground crew in the loading, unloading and staging of aircraft cargo and baggage containersEnsured all governmental regulations, company procedures and safety and security requirements were properly followedCoordinated on-time departures with relevant departments including flight crewSupervised day-to-day administration of ticket counter personnel and passenger service activitiesAdministered all personnel needsCarried out supervisory responsibilities in accordance with all organization policies and applicable laws, and ensured company procedures were properly followed.Resolution of customer complaintsPrepared and issued work schedules, deadlines and assignments

San Francisco, California

Responsible for office administration and accountingPrepared and supervised ARC reportsSupervised the entire reservation and ticketing processDeveloped new accountsDeveloped marketing strategiesImproved sales performance by exceeding expected quotas

San Francisco International Airport

Provided support to customer service agents for required international documentationCashier / Coordinator / International Ticketing

San Francisco International Airport

Responsible for ATO - Reservations and International TicketingPerformed Gate Lead DutiesAssisted VIPsLoad Planning