Devi Gurung Email & Phone Number

India

Results-driven Senior Technical Support Engineer with 4+ years of experience at Tata Consultancy Services, providing exceptional support to B2B businesses in Australia's Fiber to the x (FTTx) and Fiber Optic Technology sector. Expertise in supporting NBN Australia, the main client, in delivering reliable internet connections to end-users. Skilled in team management, analytical thinking, technical proficiency, and effective communication. Proficient in Oracle Spatial, BMC Remedy Ticketing System, Bob, Salesforce.com, Jigsaw, and Microsoft Excel. Strong multitasking abilities, adept at meeting deadlines and driving timely issue resolution. Proven leadership skills, fostering collaboration and teamwork across cross-functional teams. Detail-oriented and committed to delivering high-quality work. Aims to contribute to the success of B2B businesses and enhance customer experiences.

India

Senior Subject Matter Expert (L2) with 2+ years of experience at Teleperformance, providing exceptional technical support for Sandisk and Western Digital products. Supported customers from the UK, USA, Canada, and Australia via calls, emails, and chats. Skilled in team management, analytical thinking, technical proficiency, and effective communication. Excelled in multitasking and delivering timely solutions while ensuring customer satisfaction.