Experienced Front Office Supervisor with a demonstrated history of working in the hospitality industry. Skilled in eCommunications, Hospitality Industry, Ground Handling, Office Administration, and Complaint Management. Strong operations professional with a S.E focused in Management Ekonomi from STIE Mahardika.
Taman Safari Indonesia Ii Jatim & Baobab Safari Resort
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Assistant Revenue ManagerTaman Safari Indonesia Ii Jatim & Baobab Safari Resort Aug 2021 - PresentPasuruan, Jawa Timur, Indonesia
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Assistant Sales Manager And EcommerceBaobab Safari Resort Aug 2019 - Jul 2021Surabaya Area, East Java, Indonesia
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Senior Sales ExecutiveZoom Dharmahusada Hotel Oct 2018 - May 2019Surabaya, Jawa Timur, Indonesia
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Account ManagerMercure Grand Mirama Jun 2018 - Sep 2018Surabaya, Jawa Timur, Indonesia
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Sales Executive And EcommerceDafam Pacific Caesar Apr 2017 - Jun 2018Surabaya Area, East Java, Indonesia
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Front Office Supervisor And EcommerceEveryday Smart Hotel Malang Nov 2014 - Mar 2017Malang Area, East Java, Indonesia -
Sales ExecutiveEveryday Smart Hotel Malang Nov 2013 - Nov 2014Malang Area, East Java, Indonesia1. Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in evaluating the performance of our branded website and give suggestions for how to promote and improve the presence of the hotel on the web, with the intention of increasing number of bookings and keeping the website up to date 2. Monitor, implement and execute the active presence of the property on all Social Media tools to maximize the online exposure of the property3. Monitor and develop e-newsletters pertaining to the property and maintain all online channels to be accurate and brand compliant according to company standards. 4. Identifying and evaluating new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as rate position of immediate competitors5. Revenue management: Manage Hotel’s website, and OTA placements and invetory, participate in pricing strategies, and distribution channel implementations.6. Work with the Marketing team to develop ecommerce marketing plans which support customer acquisition and retention through the best practise online marketing techniques.7. Promoting products and facilities 8. Maintain knowledge of products and services available at the facility such as pricing & promotion, special rates etc. 9. Record and process bookings made with a variety of media 10. Process change room reservations 11. Make a reservation report
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Sales ExecutiveBess Resort And Waterpark, Hotel And Convention Jun 2013 - Nov 2013Malang Area, East Java, Indonesia1. Support cost information for all concern department upon request2. Coordinate with all department for inventory3. Track record of all cost issues 4. Organize the asset controlling system5. Organize the cost controlling system6. Develop cost report for Chief Accountant
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AdministratorRs. Prima Husada Feb 2013 - Jun 2013Malang Area, East Java, Indonesia1. Sorting out the post2. Arrange appointments Doctor.3. Perform basic bookkeeping, filing, and clerical duties.4. Hand out employee applications.5. be involved in staff training and development, the preparation of job descriptions, staff assessments and promotions
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Tour PlannerHermon Tours And Travel Jul 2011 - Mar 2012Surabaya Area, East Java, Indonesia1. Sells tickets for transportation agencies, such as airlines, bus companies, railroads, and steamship lines: Plans route and computes ticket cost, using schedules, rate books, and computer terminals.2. Determines whether space is available on travel dates requested by customer.3. Light administrative duties.4. Respond to customer inquiries with accurate up-to-date information.5. Strong customer service skills with the ability to resolve customer conflicts6. Promote particular destinations, tour packages, and other travel services.7. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
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Ticketing StaffErina Tours And Travel Mar 2011 - Jul 2011Malang Area, East Java, Indonesia1. Sells tickets for transportation agencies, such as airlines, bus companies, railroads, and steamship lines: Plans route and computes ticket cost, using schedules, rate books, and computer terminals.2. Determines whether space is available on travel dates requested by customer.3. Light administrative duties.4. Respond to customer inquiries with accurate up-to-date information.5. Strong customer service skills with the ability to resolve customer conflicts6. Promote particular destinations, tour packages, and other travel services.7. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Devi I. Education Details
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Stie MahardikaManagement Ekonomi
Frequently Asked Questions about Devi I.
What company does Devi I. work for?
Devi I. works for Taman Safari Indonesia Ii Jatim & Baobab Safari Resort
What is Devi I.'s role at the current company?
Devi I.'s current role is Assistant Revenue Manager at Taman Safari Indonesia II Jatim & Baobab Safari Resort.
What schools did Devi I. attend?
Devi I. attended Stie Mahardika.
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