With 19 years of extensive and diverse experience, specializing in IT Service Management, End User Computing, and IT infrastructure. My core competencies encompass IT Infrastructure Management, End User Computing, Service Desk, M365, Azure, Service Management, Vendor Management, Database and Information Platforms, IT Service Delivery, Operations & Governance, and IT Security.Throughout my career, I have excelled in defining strategies, creating roadmaps, and ensuring operational excellence to enhance customer satisfaction. I have a proven track record of managing relationships and leading transformative changes in technology, processes, and methodologies through effective leadership and team management with the ability to build and lead high-performing teams. With a strong technical background, I emphasize on technical strategy, service, and delivery. Additionally, I am well-versed in Agile methodologies, allowing me to effectively collaborate with diverse teams across the globe.