Devi Nabela Email & Phone Number

Bantul, Jogja, ID

Yogyakarta, Indonesia

Project for AliExpress (NEUSOFT)

Kebumen Regency, Central Java, Indonesia

• Participated in training sessions and signed contracts to understand roles and responsibilities.
• Updated and enumerated data according to assigned tasks.
• Conducted geotagging using applications to map data locations.
• Adhered to contracts and schedules established during the data collection process.
• Processed field data collected during the census/survey activities of the Central Statistics Agency, including data entry, editing, validation, and verification, to provide accurate and reliable statistical information.

Jakarta, Indonesia

• Handled customer requests for tracking and claims related to shipments quickly and efficiently.
• Followed up on automatic DEX (Delivery Exception) tickets from the ticketing system to ensure timely resolution of shipping issues.
• Made claims resolution decisions in accordance with established Standard Operating Procedures (SOPs).
• Conducted investigations into shipping issues and collaborated with operational teams to find solutions.
• Prepared administrative documents for the disbursement of insurance claims submitted by customers.
• Recorded and managed each claim in the system to ensure proper follow-up.

Jakarta, Indonesia

• Received and responded to customer complaints via phone and email promptly and professionally, documenting each case in ticketing tools for record-keeping.
• Analyzed and resolved shipping issues according to established procedures.
• Coordinated with relevant teams to ensure timely resolution of complaints.
• Prepared daily reports on ticket status and customer satisfaction.

Yogyakarta, Indonesia

• Managed daily cash-in transactions, including sales revenue and deposits from all branches.
• Reconciled cash receipts and ensured accurate recording in financial systems.
• Monitored cash flow, prepared financial reports, and resolved any discrepancies.
• Coordinated with branch managers to streamline cash handling processes and ensure compliance.

Kebumen Regency, Central Java, Indonesia

• Managed daily administration, including preparing reports, bookkeeping, and recording transactions.
• Monitored the utilization of Ministry funds and prepared usage reports in compliance with requirements.
• Supported office operations and coordinated with the finance team for procurement of goods and services.
• Developed and implemented administrative SOPs to improve operational efficiency.