Devi Prasad Laxman Email & Phone Number

United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

Experienced and effective Business Development Manager bringing top notch valuable industry experience and a passion for management. Results oriented with a proven track record of improving the market position of a company and maximizing opportunities for financial growth. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners and its consumers.

Abu Dhabi Emirate, United Arab Emirates

Attracting new clients by innovating and overseeing the sales process for the business.Identifying and researching opportunities that come up in new and existing markets.Preparing and delivering pitches and presentations to potential students, parents and schools.Communicating with clients to understand their needs and offer solutions to their problems.Creating positive, long-lasting relationships with current and potential clients,Running outbound campaigns (phone calls, emails, etc.) to create sales opportunities.Maintaining client activities in CRM. Ensuring excellent customer service through regular client follow up.Managing virtual and in-person sales meetings

Bengaluru, Karnataka, India

Manage, lead, train and develop call center staff to extend individual skills and achieve overall objectives. Manage the day-to-day operations of the call center. Monitor the activities to ensure all service levels committed are met and exceeded Manage relationship with internal and external clients of the call center. Stay up to date on the latest industry trends, technology and best practices. Report on KPIs and track customer service metrics.

Bengaluru, Karnataka, India

My key responsibility in this role was to on boarding the new people to the customer service for both sales ans renewals of the insurance policy for one of UK`s largest insurance providers ADMIRAL. This includes intensive three weeks of training and the topics covered would be around product, process, culture. However, 40% of the time is spent in mock calls and feedback sessions.I also use to Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.

Bengaluru, Karnataka, India

Listening to customers concerns and handling insurance policy renewals and returnsGiving detailed explanations of services or products. Also, Working with a new business team to create better methods to address customer complaints. Reviewing customer accounts and transactions while resolving issues. Communicating with customers through email or chat, over the phone. Calculating charges and processing payments. Monitoring customer satisfaction levels referring customers to superiors when necessary.