• Providing support for HR & Payroll Administration for the new hire as well as the existing employees(Transfer, compensation changes, Leave ,Promotion, bank informations) for the client.• Doing employee verification on Greytip portal and sending PF, Salary slips and F and F Documents to employees.• Providing Experience, Confirmation and Relieving letter to the employees.• Also processed the forms received in another tool called SAP and Success Factors, where all the employee data are recorded.• Investigated on a particular ticket and after resolving closing that ticket and notifying the client via email.• Send few daily, weekly and monthly reports(such as leave, termination , new hire reports) to the clients pulled from SAP.• Handling call queries of employees.• Conducted team meetings daily and weekly basis to discuss on the achievements and feedbacks received on that particular day or week.• Solving Access related issues of employees, using Service Snow portal

• Taking international call enquiries of UK Clients.• Doing Promotional activities for Asia Media group Subscription’s like Magazines, Newspapers

• Given back office support for HR, Benefits & Payroll Administration for the newly hired as well as the existing employees for the client.• Managed and categorized the mails and faxes received for HR, Benefits and Payroll sections.• Created or opened tickets for each document or queries received in a tool called ‘HrX’ and assign them to the concerned processing team for further investigation.• Also processed the forms received in another tool called ‘PeopleSoft’, where all the employee data are recorded.• Send few daily weekly and monthly reports to the clients pulled from PeopleSoft by using different queries.• Done Quality analysis for some data entries before sending to the onshore team for assuring 100% quality of the process.• Conducted team meetings daily and weekly basis to discuss on the achievements and feedbacks received on that particular day or week.• Updated the productivity and performance trackers and send to the management team for evaluation.• Communicated with the management in a timely manner to inform about the team’s performance.• Given training for the newly hired team members about the work and process happening on the floor and give them the necessary process knowledge from the work experience.

• Coordination of reports from different clusters• Liaising with clients from Kerala, Karnataka, TamilNadu and Maharashtra clusters• Ensuring completion of activities assigned by the project manager; and timely reporting on the progress