Devi T Email & Phone Number

• Developed and customized ServiceNow IT Asset Management (ITAM) modules, including asset lifecycle management, software asset management, and hardware asset management.• Implemented Software Asset Management (SAM) Application which evaluates and manages software license Count.• Worked closely with stakeholders to define requirements and translate them into technical solutions, driving improvements in asset tracking and reporting capabilities.• Ensured accurate and consistent asset data across the platform through custom integrations and automation, streamlining asset discovery and management processes.• Integrated ITAM with other ServiceNow modules to provide a complete view of asset performance and compliance.• Monitored and maintained asset compliance through automated workflows and integrations with other IT systems.• Contributed to continuous improvement efforts, optimizing asset management processes to align with organizational goals and reducing asset-related risks.• Involved in the design, development, and implementation of ServiceNow solutions, including ITSM, ITOM, and ITAM, to enhance service delivery and operational efficiency• Led ServiceNow Implementation including Employee Center unified portal for global employees.• Configured Service Operations Workspace (SOW) for IT Agents to increase efficiency and reduce MTTR.• ServiceNow Customer Service Management (CSM) module, including customization, configuration, and integration with existing systems.

• Designed and developed complete front line on boarding involving automations.• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.• Implementation and Administration of ITSM (Incident, Problem and Change) Management Processes, Building Service Catalog, CMDB (Configuration Management Database) Maintenance and Custom Application Development in ServiceNow.• Created transform maps and utilized both Field mapping and scripting.• Worked on REST API Integration with Clarizen, which manage projects created through Catalog Item.• Coordinating and working with on-site business and project team members and offshore development team for gathering and reviewing various functional and design requirements• Worked on Service Portal which includes Customizing Pages, Widgets and making use of mobile friendly client scripts.• Served as the technical subject-matter expert and platform architect for the ServiceNow ITSM solution, driving transformation initiatives while ensuring ongoing platform support.• Implemented End- to -End GRC issue management life cycle.• Experience with GRC (Governance, Risk, Compliance) process such as Documentation, policy creation, monitoring and verification, Reporting.• Configured dedicated GRC Portal for employees to track polices and policies exceptions.• Used Service Now Platform solutions including ITSM, GRC, SecOps and IT Asset Management Spaces.• Worked closely with ServiceNow administrators and developers to customize SLA workflows, enhance reporting capabilities, and integrate ServiceNow with other systems to streamline service management

India

• Worked as a developer for an End-To-End development for a re-factoring project, resolved many issues and worked on CMDB Management to resolve issues that were a major defect in Aruba Networks.• Maintained and managed the ServiceNow instance that was put into place, carrying out duties including configuring users, companies, sites, locations, and other fields that were already there, as well as Support Groups, assignment rules, classifications, CI data, SLA, and other things.• Set up connector instances and definitions to configure event management (ITOM). • Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.• Set up mid servers, worked on Discovery, and verified connection. developed expertise in the Discovery tool's troubleshooting. made plans, generated reports, and tracked Service-Now performance.• Administrated and Implemented ServiceNow Discovery, Configured Discovery schedules for new IP ranges and troubleshooting.• Developed user-friendly interfaces and managed application development using UI Builder and ServiceNow Studio, enhancing user experience and system functionality.• Utilized ServiceNow development tools such as UI Builder, Flow Designer, Integration Hub, and ServiceNow Studio to create and manage applications and integrations.• Successfully Upgraded ServiceNow by reviewing skipped logs and validating current functionality.• Acted as a point of contact for interacting with Service Now Personnel using Hi tickets.• Perform upgrades and view / monitor history and status.• Worked on fixing bugs and doing enhancements for Incident, Problem and Change management and Service Catalog modules.

Bengaluru Area, India

• Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials.• Integrated Salesforce and ServiceNow bi-directional integration to expose a web Service API that will allow to generate a case in the salesforce system when a catalog request is created• Created Classifiers and Identifiers to direct the discovery tool to gather the information of the configuration items.• Created business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.• Created transform maps both automatic field mapping and scripting.• Configuring Email, inbound and outbound email activities and creating mail scripts on need premise.• Involved in working with procedure proprietors to create workflow, actualize the workflow in Service Applications and creating workflow customizations, and performing quality assurance testing and client acknowledgment testing.• Awareness in workflow editor to construct workflow for various modules, triggering various events, publishing workflows.• Hands on experience with UI Actions/ UI Policy/ Access Control Lists /Email Notifications for Incident analysis• Added script includes and invoked them in business rules and client scripts.• Assigning the production support tickets to the appropriate users and user group.• Maintained the Configuration Items and modified the forms and form sections.• Configured Data Sources from several external applications, scripts to resolve approaching information and change into ServiceNow.

Master'S Degree, Computer Information System And Information

Education record