Devi Variacion Email & Phone Number

Makati, NCR, PH

Philippines

Manage customer communications via inbound and outbound calls, emails, text (SMS), chats, and social media.Respond promptly to inquiries, ensuring accurate collection and recording of customer data.

Full Desk RecruiterSuccessfully filled open job orders with suitable candidates by employing targeted recruitment strategies.Cultivated a robust network of applicants with diverse skill sets.Conducted full-service recruitment, encompassing business development, candidate sourcing, pre-screening, reference checking, and negotiation.Content And Chat.

Philippines

Conducted in-depth investigations into forgery and theft in client accounts, providing crucial support to financial institutions.Tracked and monitored transactions, ensuring prompt action to mitigate fraud risks.Maintained a comprehensive database of fraud cases, ensuring accurate documentation of actions taken and recommendations.

Philippines

Assisted customers in choosing travel options, making reservations based on individual preferences and budgetary constraints.Check the availability of accommodations and transportation for certain trip dates and itineraries.

Managed diverse customer situations, including Billing and Collections Support, Client inquiries, Product Support, Inbound Sales Order Entry, Reservations, Email/Chat Support, and Answering Service.

WCC Shaw Blvd. Mandaluyong City, Philippines

Retention and Escalation SpecialistProcessed orders, prepared necessary communications, and ensured the fulfillment of requirements for clients considering termination of services or orders.Successfully resolved complaints to enhance client satisfaction, resulting in increased renewals and reduced churn.Sales RepresentativeManaged and processed orders.

Clarkfield, Pampanga, Philippines

Directed and supervised a team of professionals, driving the achievement of organizational goals through effective motivation, positive communication, and team building.Provided hands-on coaching and action plans to ensure the continuous training and development of team members.Managed day-to-day line tasks, conducting risk and impact assessments to meet.

San Fernando, Pampanga, Philippines

Offered customer support, educating clients on the company's products and services over the phone.Addressed technical issues by providing initial troubleshooting, resolution, referral, or escalation.Conducted diagnostic tests and employed various approaches to assess and resolve technical problems with Cellular Wireless Phones.Assisted customers with.

Clarkfield, Pampanga Philippines

Delivered extended and consultative sales and customer service experiences.Proactively listened and responded to client needs, effectively promoting and selling products and services.Managed invoice creation, supported customers with service setup, and addressed after-sales queries.