Devi A. Browne Email & Phone Number

Ymca Of The Rockies At Snow Mountain Ranch

A three-day camp for adoptive children from India and Nepal and their families Hired as camp counselor in 2009; promoted to Director in 2014Presented on anti-bullying presentation, adoption workshop for parents of adoptees and travel log topics for children and familiesCounseled individuals regarding questions about adoption, life experiences, and general information relevant to adoption. Coordinated middle school and high school parties, middle school and high school programs for learning about heritage and adoption purpose.Decided on themes and workshop contentsVetted presenters and course content for adoption workshops.Worked closely with logistical elements, set-up and tear-down, oversight of registration team and BBQ Welcome dinner for families. Ensured all presenters know what buildings to go to and assign lodging.Provided onsite answers to questions, conflicts and other issues that require immediate attention.

United States

● Cultivating relationships with the Business and Travel manager to ensure a hospitable environment for corporate and groups to manage their bookings.● Assist the Front Desk operations by processing and filing credit card authorizations and process third party bookings.● Prepare rooming lists, pick- up reports, answer general inquiries about room inventory for the Sales and Catering department.● Create Special Rate Plans (SRP’s) for groups and weddings, uploading rooming lists, billing and routing group resumes in absence of Groups Rooms Coordinator.

Boulder Co

Sent by Embassy Suites Denver to assist Front Desk and Sales at Homewood Suites Boulder. Assisted General Manager learning Hilton’s OnQ registration system.Trained new team members about Hilton Honors Members, OnQ and day-to-day activities.Provided guest satisfaction by going above and beyond, anticipating the guests’ needs and defusing situations in a timely and discrete manor. Provided helpful insights about front desk operations, including night audit check list, basic employee training, and transferring to paperless system for check-ins and check-outs.Monitored check-ins and check-outs, and ensured the hotel had all the rooms needed for night.

Denver Downtown Convention Center

Provided front desk and operations services, checking guests in and out of the hotel. Managed rooms on sold out nights and busy weekends. Problem-solved guests concerns with Housekeeping.Managed front desk paperwork, credit card authorizations, filing and emailing with high degree of accuracy and efficiency. Managed Point of Sales system. Oversaw booking, canceling, confirming reservations, settling guests’ folios and guests discrepancies.

Green Spaces Denver

Placed phone calls and sent out donations letters to companies on file for donation purposesTracked all auction items, from receiving to giving items to auction winners. Assisted founder and her assistant with paperwork, thank-you letters, spreadsheets, invites, and onsite aid. Event Intern, learning exactly what supervisor did and how to put together an event and silent auction.Worked at the registration table for Up with People Gala. Provided site tours with gala committees.

Highlands Masonic Temple

Ran site tours, menu selection and meeting with Occasions catering. Designed and implemented table decor. Assisted with load-in and load-out.Greeted attendees, oversaw auction items and selling of raffle tickets, and drink tickets. Provided onsite assistance for Taste of the World Gala. Setting up tables, chairs, center pieces, donor place cards, greeted attendees and made sure volunteers had what they needed to accomplish the tasks at hand.