Devid Muganga Email & Phone Number

Dubai, United Arab Emirates

𝗖𝗹𝗶𝗲𝗻𝘁 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:✅ Serve as the first point of contact for clients, addressing inquiries and providing solutions promptly.✅ Manage and resolve client complaints efficiently, ensuring high levels of client satisfaction.𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲✅ Troubleshoot technical issues related to digital marketing tools and platforms used by clients.✅ Guide clients through step-by-step solutions for common problems, ensuring smooth usage of services.𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:✅ Maintain and update client records in the company database.✅ Monitor client accounts to ensure timely renewals and follow-up on outstanding payments.𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻:✅ Liaise with internal teams such as sales, marketing, and technical support to address client needs and concerns.✅ Prepare and distribute client communication materials, including newsletters, updates, and promotional content.𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴:✅ Track and analyze client feedback to identify trends and areas for improvement.✅ Generate regular reports on client interactions and support activities for management review.𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻:✅ Educate clients on new features and updates to digital marketing services.𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁:✅ Collaborate with the support team to implement best practices and improve overall efficiency.✅ Documentation:✅ Create and maintain comprehensive documentation for client support procedures and FAQs.✅ Update knowledge base articles regularly to reflect the latest information and solutions.Feedback Collection:✅ Gather and analyze client feedback to contribute to the continuous improvement of products and services.✅ Provide insights and recommendations to the product development team based on client experiences.

Dubai

𝐆𝐫𝐞𝐞𝐭𝐢𝐧𝐠 𝐕𝐢𝐬𝐢𝐭𝐨𝐫𝐬:✅Welcoming clients, customers, and guests, and directing them to the appropriate person or department.𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐏𝐡𝐨𝐧𝐞 𝐂𝐚𝐥𝐥𝐬:✅Answering, screening, and directing phone calls; taking messages and relaying them to the relevant personnel.𝐌𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭𝐬:✅ Scheduling and confirming appointments, meetings, and reservations; coordinating meeting rooms and resources.𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:✅ Performing basic administrative tasks such as filing, data entry, and maintaining records.𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐌𝐚𝐢𝐥:✅ Receiving, sorting, and distributing incoming and outgoing mail and packages.𝐌𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐚 𝐂𝐥𝐞𝐚𝐧 𝐑𝐞𝐜𝐞𝐩𝐭𝐢𝐨𝐧 𝐀𝐫𝐞𝐚:✅ Keeping the reception area tidy and organized, ensuring it’s presentable for visitors.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞:✅ Providing information about the company, addressing inquiries, and resolving issues or complaints in a professional manner.𝐌𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐎𝐟𝐟𝐢𝐜𝐞 𝐒𝐮𝐩𝐩𝐥𝐢𝐞𝐬:✅ Monitoring and ordering office supplies, and keeping track of inventory.𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲: ✅Monitoring visitor access, ensuring compliance with security procedures, and maintaining visitor logs.𝐀𝐬𝐬𝐢𝐬𝐭𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬:✅ Supporting other departments with special tasks or projects as needed.𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐁𝐨𝐨𝐤𝐢𝐧𝐠 𝐑𝐞𝐪𝐮𝐞𝐬𝐭𝐬:✅ Receiving and processing booking requests via phone, email, or in person.𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐂𝐨𝐧𝐟𝐢𝐫𝐦𝐢𝐧𝐠:✅ Entering bookings into the system, confirming reservations with clients, and sending out booking confirmations.𝐔𝐩𝐝𝐚𝐭𝐢𝐧𝐠 𝐀𝐯𝐚𝐢𝐥𝐚𝐛𝐢𝐥𝐢𝐭𝐲:✅ Keeping the booking system updated with current availability to avoid overbooking.𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐑𝐞𝐩𝐨𝐫𝐭𝐬:✅ Creating and maintaining reports on bookings, including occupancy rates and revenue.

Dubai, United Arab Emirates

𝐆𝐫𝐞𝐞𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐀𝐬𝐬𝐢𝐬𝐭𝐢𝐧𝐠 𝐕𝐢𝐬𝐢𝐭𝐨𝐫𝐬:✅ Welcoming guests, providing information, and directing them as needed.𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐈𝐧𝐪𝐮𝐢𝐫𝐢𝐞𝐬:✅ Responding to customer questions about store locations, events, and mall services.𝐑𝐞𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬:✅ Addressing and resolving customer complaints or issues promptly.𝐌𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬:✅ Assisting with mall services such as lost and found, gift cards, and general inquiries.𝐏𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:✅ Offering details about mall facilities, promotions, and special events.𝐌𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐑𝐞𝐜𝐨𝐫𝐝𝐬:✅Keeping accurate records of customer interactions and transactions.𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐒𝐭𝐨𝐫𝐞𝐬:✅Communicating with stores and other departments to address customer needs.𝐄𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐚 𝐏𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:✅ Enhancing the overall shopping experience and ensuring customer satisfaction.Promoting Events: Informing customers about upcoming events and promotions in the mall.