3+ years of experience in Linux-CentOS Environment, Mysql and open source softwareasterisk in Dialer solutions as Sr. Support Engineer at DEEPIJA TELECOM PVT. Ltd. (24th OCT2016 to till date). Handled Projects like KIMS,YASHODA,VINDHYA,ZOLT,EMRI and several telecoms andmultiple clients over Australia,Saudi and all over India. security analysts who provisions and de-provisions access in Applications andPlatforms. Oversee day to day operations of the team and direct reports. Gateway Configurations and monitoring. Creating a routing with open source software asterisk with mediant and applications. Plan, measure and monitor health of operations. Lead initiatives like predictive trend analysis, continuous improvement through automationsand cross trainings. Come up with peak and non-peak flexible staffing guidance. Managing shift roasters and on-call support schedules. Responsible for performance management, team development, functional delivery andhandling escalations. Accomplish results by communicating job expectation, planning, monitoring, appraising jobresults and coaching. Maintaining quality service by enforcing quality and customer service standards , analyzingand resolving quality and customer service problems.