Sr. Real-Time Data Coordinator
Current1. Focal point from Ops department in client meetings specific to the assigned projects. Purpose of meetings could be review of procedures, requirement gathering, escalations or addressing complaints. 2. Ensures that the project is being run in accordance with stipulated procedures, best practices and without deviating from SLAs. 3. Responsible for improving the projects qualitative and quantitative output by brainstorming and reviewing process as well as application improvements… Show more 1. Focal point from Ops department in client meetings specific to the assigned projects. Purpose of meetings could be review of procedures, requirement gathering, escalations or addressing complaints. 2. Ensures that the project is being run in accordance with stipulated procedures, best practices and without deviating from SLAs. 3. Responsible for improving the projects qualitative and quantitative output by brainstorming and reviewing process as well as application improvements. 4. Information and procedure dissemination (ensuring the correct information reaches all the necessary personnel in the team)5. Get involved in product management cycle (requirement gathering, confirming requirements, and then testing outcome) depending on assignments from Ops management 6. Regular communication with team, Ops management, Sales, Service Delivery and Product Management with the relevant feedback specific to the assigned projects Show less