5 years of experience in various processes - Reconciliation, PAD, surveillance, compliance, document verification and payment process and client portfolio management. To secure a responsible career opportunity to fully utilise my skills, while making a significant contribution to the success of the company. Committed to resolve problems and Maintaining accurate metrics and reports. Hands on Experience working with EC portal (compliance), Bloomberg, Zendesk, DocAI and MS Excel. Maintaining a record of Customer interactions, and keeping the records of the clients. Assisting in the training of new employees and helping them to understand the requirements. Managing the escalation process by resolving complaints, finding solutions, and delivering the best possible service.