Devika Das M P Email & Phone Number

An experienced IT professional certified in Ethical hacking and penetration testing, currently pursuing a Cyber security master’s degree with a passion for cyber security, vulnerability analysis, ethical hacking, penetration testing, risk management and network security. Coming with technical skills in cybersecurity tools (Burp suite, Kali Linux, Metasploit, Nmap etc. ), programming languages, and monitoring systems. Possessing excellent analytical and problem-solving abilities, as well as strong communication and interpersonal skills, who brings technical expertise in information security, cryptography, and network protocols. A natural problem-solver, excel at analyzing requirements, identifying root causes, and delivering exceptional results. A team player with a desire to learn and grow, committed to making a meaningful contribution to the cyber security industry by helping organizations stay ahead of the evolving threat landscape.

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  Software Engineer

  Hexaware Technologies

  Jul 2019 - Aug 2022 - Chennai, Tamil Nadu, India

  • Worked as an Application Support Engineer for VB applications for a UK client.• Providing technical support for the VB applications used by client, addressing any issues or bugs that arise and working with the development team to identify and implement solutions.• Analysing customer requirements, bugs, and enhancement requests and providing optimal solutions to support them.• Managing and updating tickets in ServiceNow and Jira, as well as utilising version control systems like Git and to deploy updated versions of the application using Jenkins.• Demonstrating proficiency in SQL server, VBA, and monitoring tools such as PRTG and Splunk for application and server monitoring.• Working within strict fixed timeline SLAs and ensuring timely delivery of fixes to clients, whether it was as an individual fix or bundled with other updates.• Collaborating with other teams, such as development, testing, and project management, to ensure smooth and efficient delivery of services to the client.• Creating and maintaining documentation and knowledge base articles related to the project to facilitate future support and troubleshooting.