• Assume the role as the primary point of contact between the executives and internal/external clients • Arrange meetings and appointments and provide reminders as needed, maintain a master corporate calendar of all conferences, all-hands events. • Handle requests, feedback, and queries quickly and professionally • Arrange travelling & accommodation whenever required. • Take dictation and meeting minutes, accurately enter notes and distribute • Monitor office supply levels; reorder when appropriate, • Renewing the license whenever required. • Produce professional-quality reports, presentations and briefs • Develop and carry out an efficient documentation and filing system for both paper and electronic records • Delegate tasks as appropriate to other members of the team

Arrange transportation for Outstation Delivery. • Keeping records of customer interactions, transactions, comments, and complaints. • To monitor & maintain On-Time Delivery & increase Customer Satisfaction. • Keeping records of customer interactions, transactions, comments, and complaints. • Any other ad-hoc task will require by the Management Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates • AFR/OFR and business systems, INCOTERMS, CW1, Custom Forms • Good knowledge of forwarding business, DGF products • Accepts and processes orders for handover to Operations • Stays informed on shipment and exception status for allocated customers • Proactively informs customer on shipment status and exceptions • Passes on leads to Sales & Handles customer inquiries • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution • Acts as first contact point for customer claims for notification and reception of claims and respective document collection

Maintained up to date knowledge of products and services • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. • Worked to address all customer concerns in a timely and effective manner. • Handled a large volume of calls on a day to day basis with a sense of calm and good work ethic. • Developed successful tactics to sell products and services to customers. • Worked to understand the needs of each customer. • Organized event and help network to solve the problem • Help to provide training for new staff