Devika Rao Email & Phone Number

Mumbai Metropolitan Region

Mumbai

• Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
• Prepared new hire letters, employee contracts, and corporate policies.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Coordinated technical training and personal development classes for staff members.
• Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.

• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Prepared agendas and took notes at meetings to archive proceedings.
• Managed company schedule to coordinate calendar and arrange travel.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

 Taking appointments from Pharma Company’s for the business manager’s of the company to discuss about our products and services. Coordinating with the clients & head office (Delhi) regarding the customer requirement. Maintaining Accounts and Ledger of the Company. Sending quotations for the selected products requested by the Clients. Follow up with.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Promoted company brand and unique offerings through personalized customer service.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided primary customer support to internal and external customers.
• Completed data entry to record call notes, suggestions and questions.

International Mba, Business Administration And Management, General, First Class

Activities and Societies: General ManagementStudied General Management

Ba, Sociolgy

Completed Graduation in BA