Devika Rao Email & Phone Number

Mumbai Metropolitan Region

Mumbai

• Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.• Prepared new hire letters, employee contracts, and corporate policies.• Managed payroll and timekeeping to track hours and accurately pay employees.• Addressed employee conflicts with appropriate urgency, following all corporate procedures.• Coordinated technical training and personal development classes for staff members.• Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.• Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.• Monitored safety and health practices to protect employees from hazards and promote healthy work habits.• Assisted with writing job postings and job descriptions for boards.• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.• Conducted performance reviews and provided feedback to managers on employee performance.• Improved office efficiency by effectively managing internal communications and correspondence.• Offered technical support and troubleshot issues to enhance office productivity.• Identified issues, analyzed information and provided solutions to problems.• Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.• Sourced vendors, built relationships, and negotiated prices.• Purchased new products and oversaw inventory stocking and availability.• Identified and targeted critical procurement issues, saving over.• Approval of airfare, hotel, and ground transportation to coordinate office travel.• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.• Led and directed work of 4 team members HR & Admin team members and handled hiring, training and termination

• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.• Prepared pricing strategies for current customers to enhance sales and increase profitability.• Researched local markets to identify and flesh out lists of new leads for sales team follow-up.• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.• Scheduled office meetings and client appointments for staff teams.• Developed strong organizational and communication skills through coursework and volunteer activities.• Paid attention to detail while completing assignments.• Developed and maintained courteous and effective working relationships

• Enhanced product presentation and promotional material displays, working alongside retail representatives.• Prepared agendas and took notes at meetings to archive proceedings.• Managed company schedule to coordinate calendar and arrange travel.• Improved office operations by automating client correspondence, record tracking and data communications.• Managed supervisor itinerary and appointments and streamlined scheduling procedures.• Delegated tasks to administrative support staff to organize and improve office efficiency.

 Taking appointments from Pharma Company’s for the business manager’s of the company to discuss about our products and services. Coordinating with the clients & head office (Delhi) regarding the customer requirement. Maintaining Accounts and Ledger of the Company. Sending quotations for the selected products requested by the Clients. Follow up with the Concern person for the Purchase Order & Payments. Taking approvals from the business heads working correspondently at Delhi for the clients requiring special treatments via, Product Query. Handling all office work. Maintaining reports & updating on same to the Manager and Company Director. Sending Samples and retrieving the same from the Clients at a time interval. Correspondence done by email and phone to national and International publisher as well as Pharma Company. Assigning jobs to the office staff a per office requirement.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.• Promoted company brand and unique offerings through personalized customer service.• Assisted call-in customers with questions and orders.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Provided primary customer support to internal and external customers.• Completed data entry to record call notes, suggestions and questions.• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.• Trained in conversational Telugu to enhance service of Andhra-Pradesh targeted customers.• Responded to minimum of 100 customer calls and emails to answer questions about products and services and company information.• Answered constant flow of customer calls with minimal wait times.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.• Utilized customer service software to manage interactions and track customer satisfaction.• Demonstrated strong organizational and time management skills while managing multiple projects.• Adaptable and proficient in learning new concepts quickly and efficiently. Learned and adapted quickly to new technology and software applications.• Demonstrated respect, friendliness and willingness to help wherever needed.• Managed time efficiently in order to complete all tasks within deadlines• Exercised leadership capabilities by successfully motivating and inspiring others• Demonstrated high level of initiative and creativity while tackling difficult tasks• Worked flexible hours across night, weekend and holiday shifts

International Mba, Business Administration And Management, General, First Class

Activities and Societies: General ManagementStudied General Management

Ba, Sociolgy

Completed Graduation in BA