Acted as the point of contact for candidates after the Offer has been accepted. Inputs data in the CSPI tool and followed through on steps required to push the candidature forward. Coordinated BGV initiation, worked through ICIMS to ensure the work program is managed seamlessly. Maintained efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity. Maintained up-to-date DTPs and content on policies, procedures & FAQs. Continuously strived to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services, supported complete India.

Responsible for HR operations, Adjudication of (BGV) Background verification process, Managed BGV of new hires on Accurate and Checkr T1, T2 levels of Flex and DSP, handled Background screening services. Hands on experience in sharepoint for raising and closing the tickets from clients and stakeholders, supported complete North America.

Responsible for managing the entire recruitment process, mobilizing the human resources through various job portals, references, negotiation, promptly closing the loop with the candidates, generating offer, relieving letters, onboarding, orientation, Induction, documentation, exit interviews, employee engagement, coordination with finance team for salary accounts in a timely manner, coordination for medical reimbursement with third party Insurance company, month end meetings, R&R, supported Hyderabad and Delhi.

Involved in entire recruitment, Onboarding, Orientation, complete HR Operations, supported Hyderabad.