Devika Dhir Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Program manage data and technology initiatives for the organization. Advise on data collection, management, analysis, and storytelling for grant writing.Drive change management and user adoption for new processes/platforms.Identify opportunities for process improvement. Serve alongside the Executive Director as co-chair of Technology Committee.Current research focus: Investigating, analyzing, and making recommendations to leadership on factors that contribute to Company dancer enrollment, retention, and performance based on curriculum practices.

Greater Chicago Area

Perform in Company productions.Assist with Company events and productions.Teach Academy classes as substitute teacher.

Greater Chicago Area

Managed, coordinated, evaluated, and grew Kalapriya Dance Academy classes. Managed customer relationships from discovery through implementation and maintenance of School Programs, increasing student enrollment by >400% in one year.Hired, supervised, and oversaw record keeping and contract administration for, Teaching Artists for School and Community Programs, Instructors for the Dance Academy, and Dancers for the Company. Built, implemented, and managed email marketing initiatives, website, and social media strategy and content. Increased Instagram followers by 20% in five months, and achieved average engagement (comments & likes combined per post) of 17% in one year.Provided organizational data and analytics to support grant writing and grant reporting.Contributed to development of annual performances and event calendar.Provided performance and event support in conjunction with Artistic Director, including Taste of Chicago, Chicago SummerDance, and World Music Festival. Planned and implemented production detail and logistics; oversaw set up and break down.Coordinated rehearsal and performance logistics; scheduled dancers for performances and events.Supported development of new curriculum as directed by Artistic Director.Supported accounting activities for the Academy, Company, and School Programs; developed and maintained annual teaching budget.Recruited, hired, and managed 2 interns to support marketing analytics, grant writing & reporting, and office administration.Passionate about applying varied technical expertise and penchant for data-driven decision-making to creative pursuits at Kalapriya.

Program managed and influenced cross-functional teams (including president of Open Source Initiative, open source team members at Google & Salesforce, and co-founders with experience at Red Hat, Wikipedia, & Mozilla) to coordinate stakeholders, create frameworks for repeatable outcomes, and identify opportunities for scalable impact or efficiency. Achieved 100% on-time delivery for implementation of multiple Small Business Innovation Research (SBIR) Programs (>$1M/contract).Managed 20-month engagement with Google to incentivize a cohort of open source maintainers to improve adoption of OpenSSF Scorecard recommendation practices, increasing overall scores by 57%.

Chicago, Illinois, United States

Managed internal program to improve open source maintainer recommendations on best practices across Java, Javascript, and Python ecosystems, achieving 4X target OKR goal for maintainer engagement, number of open source projects reviewed, and recommendations provided.Within the first month in role, optimized support queue backlog and implemented triage process, and created process documentation. Mentored colleagues cross-functionally on program/project management plan creation, survey administration, SWOT analysis, and use of Airtable collaboration platform to manage data, process flows, and programs/projects, creating templates/documentation for use at scale.

Chicago, Illinois, United States

Proposed, managed, and delivered process improvement initiatives related to sales operations. Prepared demonstrations and proof of concept materials based on client requirements. Prepared / delivered technical presentations, Requests for Proposals, and Statements of Work. Collaborated with key resources including engineers, support, operations, salespeople, marketing, project management office, and partners.Reduced strain on Engineering Practice resources by implementing regular office hours with sales teams. Created and socialized repeatable Proof of Concept Framework that provides guidelines on Cloudbakers / client responsibilities and consensus on success criteria. Created and socialized a centralized repository for Cloudbakers and Google collateral regarding Priority Solutions, enabling sellers and engineers to quickly locate resources, and avoid creating content from scratch. 1K+ collateral and resources include sales playbooks, client facing sales materials, internal Cloudbakers sales process and RACI, technical training resources, demo materials, and case studies, spanning 22 horizontal and 21 vertical solution areas. Developed and socialized standard operating procedures required for Google Managed Services Providers (MSP) certification, achieved by only ~20 Google Partners at the time of certification. Developed and socialized standard operating procedures for Sales Engineering Process, clarifying sales stage exit criteria and optimizing sales engineer engagement on opportunities based on BANT and sales engineer capacity. Implemented Use Case Points (UCP) estimation technique to assess and estimate client project requirements, staffing, and pricing. Created templatized sales collateral and delivered webinar on Cloud Ops offerings, with particular focus on Cloud Optimization (70+ attendees). Mentored 3 individuals and presented to 100+ employees on career development, advocating for oneself, and building a professional brand.

Greater Chicago Area

Supported global Google Cloud Customer Engineering organization to help simplify, clarify, and amplify their work so they can drive faster toward the technical win.Built core programs and assets to support global Google Partner Engineering team and external partners.Accelerated sales by delivering global specialized services and programs supporting the Google Cloud Customer Team.Developed and socialized onboarding and role based learning material for newly hired Partner Engineers, achieving 100% adoption globally and accelerating ramp-up in role from 6 months to 2 months.Developed and standardized a global data collection process regarding assessment of technical capabilities of Google Cloud Partners, achieving over 95% of partners assessed quarterly in each global region (Americas; Europe, Middle East, & Africa; Japan & Asia Pacific). Managed software development for an internal directory tool and socialized globally, increasing monthly users from 30 upon launch, to 400 in the first month. Supported business justification and managed software development for internal recommendation tool to provide sales teams with optimized Partner recommendations based on various characteristics of a given sales opportunity. Developed and standardized a global tagging process for 1600+ partner-supported customer experiences in a way that is searchable to sales teams and managed development work to incorporate this data into the internal directory tool and internal recommendation tool. Supported automation of weekly data collection and reporting of Partner Engineer engagement in top sales deals (> $1M deal value). In a 2-month period, managed and tracked content creation, review, approval, delivery, and socialization of 140+ sales & technical sales assets spanning 13 global departments and 150+ individual stakeholders.Supported the development, creation, and launch of the independent Google Cloud community: C2C.

Greater Chicago Area

Interpreted business issues into technical solutions. Evaluated and re-engineered clients' existing business processes. Designed and implemented technical solutions customized to meet client needs. Developed custom reporting tools. Implemented functional SAP configurations in client ERP systems, with a focus on global manufacturers. Developed standard operating procedures for internal processes related to configuration design, presales content, and client system training achieving 100% adoption.Specific areas of focus included: AESDirect Export Automation system, ACE Export Automation system, UPS ShipExec, SAP SD, SAP MM.

Greater Chicago Area

Enabled IBM Business Partners by ensuring the right technical capabilities to achieve business plan.Assisted Business Partners in building pipeline. Delivered enablement targeted to revenue growth; assisted in ‘first of kind’ opportunities with a development focus. Provided technical training and assisted in solution design for various IBM Business Partners nationally.

Greater Chicago Area

Technical consultant to clients, IBM sales teams, and IBM Business Partners. Provided technical sales support, including: delivering Proof of Concept; developing and delivering technical education; supporting critical situations; designing solutions; and answering technical questions. When engaged for a specific opportunity or project, held responsibility for the technical accuracy of the proposed solution. Provided project management and designed hardware configurations for various clients in the Chicago territory. Managed and implemented data center initiatives, equipment capacity upgrades, and disaster recovery activities. Graduated from IBM Global Sales School and IBM Summit Program.

Aiken, Sc

Managed and implemented continuous improvement efforts via Six Sigma and Lean Manufacturing methods to improve efficiency and runnability of the processes at the carpet yarn manufacturing plant. Tested viability and quality for new product development. Major projects included modeling and optimizing interfloor pressure conditions for the extrusion process--improving extrusion runnability by up to 50%, implementing equipment upgrades, and developing a training program for newly hired engineers at the plant. Provided engineering perspective for the plant’s Ergonomics Team, designing and implementing initiatives to improve ergonomic functionality of plant processes.

Greater Atlanta Area

Taught effective technical and professional communication skills to 400+ graduate and undergraduate Industrial Engineering students, with particular application to senior design project course work. Assisted Dr. Judith Shaul Norback, Director of the Workforce Communication Laboratory, with her technical communication research and publications.

Master Of Science - Ms, Marketing Analytics

M.S.I.E., Industrial And Systems Engineering

Gt-Sjtu Dual Masters Program

B.S.I.E., Industrial And Systems Engineering

B.S., Physics