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Devi L. is listed as Program Manager |PMP, Prince2, SAP Activate PM, Safe Scrum Certified with 18 Years experience in managing global projects (SDLC, Govt., BPO, KPO, Manufacturing, Insurance, Retail, Real Estate, Education, and Healthcare. at Progressive Infotech Pvt. Ltd., based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Devi L..
Devi L. previously worked as Project Manager at Progressive Infotech Pvt. Ltd. and Assistant Manager IT at Omax Autos Ltd.. Devi L. holds Master Of Business Administration (M.B.A.) from Sikkim Manipal University - Distance Education.
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An Accomplished professional with 18 Years of expertise in achieving sustained revenue, profitability growth in dynamic and changing IT Industry that enhances end user’s experience.Current Project and Program Highlights:• Leading as Program Manager at Max Healthcare Institute Limited ("Max Healthcare", MAX-LAB, Max@Home), one of India’s largest healthcare organizations with 17 healthcare facilities across the NCR Delhi, Haryana, Punjab, Uttarakhand, and Maharashtra. [(3500+ beds, 4800+ Clinicians, 15000+ Employees), Revenue: ₹5,902 crore (US$740 million)]• Resource pool of 108 Resources (12 Team Leaders and 96 Engineers) with Level1, Level2 and Level3 skills in Desktop, Network, Server, Security, Cloud, Data Center, and Center of Excellence• Service Desk with automation having 21,000+ tickets in critical Healthcare Environment• IT Inventory of around 12,000 IT Devices (Server, Storage, Network, Laptop, Desktop)• Reduced MTTR from 5.42 Hrs. to 1.26 Hrs. and saved 192K business hours and INR 115 Lacs.• Documentation for IT Security Compliances, Change Management, IT Budgets, IT Inventory, NABH Audits, JCI Audits, NABL, ISO Audits, and ISMS Audits as per ITIL Standards.• Expert in Client Management, Cost optimization, Resources utilization, Automations, Vendor Management, SLA Management, Process Improvements, Escalation Management, Compliance Management, Patch Management, Service Desk Management, Monitoring, Transition, Transformation, BAU support, P&L Management, Capacity and Workload Management• Relationship Management with key stake holders like Chairman, CEO’s, CTO’s, HODs, VIP’s etc.• CSI Continual service improvement program for enhanced end user’s XLAs in IT Infrastructure, Business Applications Like HIS, CPRS, and many others used in all Hospital departments like Front office, Nursing, OPD, IPD, Doctors, OT, Store, Pharmacy, Billing, MedCenter etc.
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Noida, Uttar Pradesh, India
Position: Program Manager. Organization: Max Healthcare Institute Limited.Scale: One of India’s largest healthcare organizations.Facilities: 19 diversified facilities in India and other global units.Capacity: 4000+ beds, 5000+ Clinicians, 20000+ Employees.Team Size: 123 (Service Desk, Team Leaders, Engineers, Server, Network, COE).IT Inventory: 12,000 +.
Gurugram, Haryana, India
Led strategic IT initiatives, enhancing infrastructure scalability and achieving up to 25% cost efficiency gains.Headed a 30 members team overseeing Data Center operations, Azure, AWS, SAP, Office 365, IT security, and end-user support, driving a proactive approach that reduced IT service turnaround time by 21%.Managed 12+ projects adhering to PMO SDLC.
Sonipat, Haryana, India
Guided global multimillion-dollar projects with up to 40 team members, adeptly resolving complex issues to ensure project success.Managed comprehensive system administration tasks, overseeing GApps mailing solutions, LAN/Internet upgrades, and budget management, while providing incisive business reviews.Effectively managed proactive IT support for.
Gurgaon, India
Govern successful IT audits for SAP, Microsoft SAM, Autodesk, and various other areas. Managed the transition to new mailing solutions like Office 365 and GApps, alongside existing ones like Hosted MS Exchange and In-house MDaemon. Reviewed and restructured Active Directory, Veritas DLO, Trend Micro Antivirus, local data center, and ISMS IT policies to.
Gurugram, Haryana, India
Efficiently managed the migration and restructuring of Active Directory and Exchange server, ensuring alignment with Amplifon global standards.Directed pivotal projects encompassing Data Leak Prevention (DLP), McAfee security, CCTV, IT audits, and IT asset upgrades, establishment and migration of a local Data Centre.Directed server, network, and end-user.
Gurugram, Haryana, India
Oversaw IT infrastructure - server, network, and end-user IT support operations with a 15-member team, serving a user base exceeding 600.Spearheaded IT operations with a focus on achieving operational excellence, ensuring customer satisfaction, and maintaining meticulous documentation through efficient vendor coordination.Directed significant projects.
Gurugram, Haryana, India
Expertly oversaw server and network infrastructure, emphasizing security, stability, and uptime optimization.Championed notable projects encompassing the successful design of an Active Directory framework, Microsoft SAM audit, migration of mailing solution, and implementation of IT policies and procedures.Lead a team of 18 engineers providing extensive.
Gurugram, Haryana, India
Managed IT support operations and provided leadership to an 18-member team, supervising 8 branches and 13 satellite offices supporting over 1000 employees.Ensured regulatory compliance while serving as the liaison between branches, and corporate offices.Expertly managed Windows Server, Network, IT inventory, and MIS reporting.Lead IT budget preparation.
New Delhi, Delhi, India
Delivered extensive technical support encompassing desktops, laptops, printers, and IT hardware, proficiently managing both LAN and WAN networks. Headed IT services and operations for key Central Government ministries and offices in New Delhi, including prestigious entities such as the Prime Minister’s and President's offices, as well as the Defence.
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Devi L. works for Progressive Infotech Pvt. Ltd..
Devi L. is listed as Program Manager |PMP, Prince2, SAP Activate PM, Safe Scrum Certified with 18 Years experience in managing global projects (SDLC, Govt., BPO, KPO, Manufacturing, Insurance, Retail, Real Estate, Education, and Healthcare. at Progressive Infotech Pvt. Ltd..
Devi L. is based in Gurugram, Haryana, India while working with Progressive Infotech Pvt. Ltd..
Devi L. has worked for Progressive Infotech Pvt. Ltd., Omax Autos Ltd., Logicalfire, Omax Autos Ltd, and Amplifon Hearing Health Care.
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Devi L. holds Master Of Business Administration (M.B.A.) from Sikkim Manipal University - Distance Education.
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