An Accomplished professional with 18 Years of expertise in achieving sustained revenue, profitability growth in dynamic and changing IT Industry that enhances end user’s experience.Current Project and Program Highlights:• Leading as Program Manager at Max Healthcare Institute Limited ("Max Healthcare", MAX-LAB, Max@Home), one of India’s largest healthcare organizations with 17 healthcare facilities across the NCR Delhi, Haryana, Punjab, Uttarakhand, and Maharashtra. [(3500+ beds, 4800+ Clinicians, 15000+ Employees), Revenue: ₹5,902 crore (US$740 million)]• Resource pool of 108 Resources (12 Team Leaders and 96 Engineers) with Level1, Level2 and Level3 skills in Desktop, Network, Server, Security, Cloud, Data Center, and Center of Excellence• Service Desk with automation having 21,000+ tickets in critical Healthcare Environment• IT Inventory of around 12,000 IT Devices (Server, Storage, Network, Laptop, Desktop)• Reduced MTTR from 5.42 Hrs. to 1.26 Hrs. and saved 192K business hours and INR 115 Lacs.• Documentation for IT Security Compliances, Change Management, IT Budgets, IT Inventory, NABH Audits, JCI Audits, NABL, ISO Audits, and ISMS Audits as per ITIL Standards.• Expert in Client Management, Cost optimization, Resources utilization, Automations, Vendor Management, SLA Management, Process Improvements, Escalation Management, Compliance Management, Patch Management, Service Desk Management, Monitoring, Transition, Transformation, BAU support, P&L Management, Capacity and Workload Management• Relationship Management with key stake holders like Chairman, CEO’s, CTO’s, HODs, VIP’s etc.• CSI Continual service improvement program for enhanced end user’s XLAs in IT Infrastructure, Business Applications Like HIS, CPRS, and many others used in all Hospital departments like Front office, Nursing, OPD, IPD, Doctors, OT, Store, Pharmacy, Billing, MedCenter etc.