Devi L. Email & Phone Number

Gurugram, Hr, In

Noida, Uttar Pradesh, India

Position: Program Manager. Organization: Max Healthcare Institute Limited.Scale: One of India’s largest healthcare organizations.Facilities: 19 diversified facilities in India and other global units.Capacity: 4000+ beds, 5000+ Clinicians, 20000+ Employees.Team Size: 123 (Service Desk, Team Leaders, Engineers, Server, Network, COE).IT Inventory: 12,000 + devices (Servers, Network, Laptops, Desktops).Improved Project Quality by 35%, Reduced Project Costs by 25%.Automated Service Desk handling 27,000+ tickets.Reduced MTTR from 5.40 hrs to 1.26 hrs, Maintained SLA 99% + for EUS, Server and NetworkStakeholders Management C-Suit executives (Chairman, CEO, CIO, CTO, CSO, VIP).Healthcare IT Audits NABH, JCI, NABL, ISO, ISMS and Internal IT Audits.Continuous Service Improvement through Scrum, Agile Methodologies & Practices.Enhanced end-user XLAs in IT Infrastructure and Applications (HIS, CPRS) across crucial hospital departments (front Office, Nursing, OPD, IPD, OT, Store, Pharmacy, Billing, Blood Bank, Lab, MedCenter, Max@Home and Max Labs).

Gurugram, Haryana, India

Led strategic IT initiatives, enhancing infrastructure scalability and achieving up to 25% cost efficiency gains.Headed a 30 members team overseeing Data Center operations, Azure, AWS, SAP, Office 365, IT security, and end-user support, driving a proactive approach that reduced IT service turnaround time by 21%.Managed 12+ projects adhering to PMO SDLC standards, specializing in EDI, app development, and IT infrastructure, while cultivating strong stakeholder partnerships and achieving key project milestones.Effectively managed IT operations, ensuring stringent SLA adherence and strategic alignment of automation initiatives with overarching business objectives.

Sonipat, Haryana, India

Guided global multimillion-dollar projects with up to 40 team members, adeptly resolving complex issues to ensure project success.Managed comprehensive system administration tasks, overseeing GApps mailing solutions, LAN/Internet upgrades, and budget management, while providing incisive business reviews.Effectively managed proactive IT support for development teams, optimized project schedules, and enforced stringent departmental policies.Collaborated closely with C-suite executives to implement strategic IT initiatives and enhance team productivity through effective conflict resolution.Successfully directed the implementation of IT ISMS Security policies, established an efficient IT Service desk, and conducted thorough audits of IT services and support systems, ensuring enhanced compliance and operational efficiency.Masterfully managed IT budgets, achieving a 33% cost reduction through automation.

Gurgaon, India

Govern successful IT audits for SAP, Microsoft SAM, Autodesk, and various other areas. Managed the transition to new mailing solutions like Office 365 and GApps, alongside existing ones like Hosted MS Exchange and In-house MDaemon. Reviewed and restructured Active Directory, Veritas DLO, Trend Micro Antivirus, local data center, and ISMS IT policies to match business requirements. Conducted a physical audit of IT inventory using SAP, Kaseya, and physical records. Directed a 45-person engineering team to provide holistic end-user IT support, overseeing IT infrastructure and SAP for 11,000+ employees across corporate offices and 10 manufacturing plants.

Gurugram, Haryana, India

Efficiently managed the migration and restructuring of Active Directory and Exchange server, ensuring alignment with Amplifon global standards.Directed pivotal projects encompassing Data Leak Prevention (DLP), McAfee security, CCTV, IT audits, and IT asset upgrades, establishment and migration of a local Data Centre.Directed server, network, and end-user support for the corporate office and 72 satellite offices while ensuring rigorous IT regulatory compliance.Directed the setup coordination for 36 new branch offices, compliance, quality assurance, and system training.Developed comprehensive IT processes, policies, SOPs, and a tailored in-house training module, resulting in a notable 35% reduction in IT service turnaround time.Proficiently managed IT budgets, achieving a 20% cost reduction via strategic vendor negotiations.

Gurugram, Haryana, India

Oversaw IT infrastructure - server, network, and end-user IT support operations with a 15-member team, serving a user base exceeding 600.Spearheaded IT operations with a focus on achieving operational excellence, ensuring customer satisfaction, and maintaining meticulous documentation through efficient vendor coordination.Directed significant projects including Software Compliance Audit completion, migration to Ubuntu, GAPPs cloud mailing solution implementation, and LAN/MPLS VPN upgrades.

Gurugram, Haryana, India

Expertly oversaw server and network infrastructure, emphasizing security, stability, and uptime optimization.Championed notable projects encompassing the successful design of an Active Directory framework, Microsoft SAM audit, migration of mailing solution, and implementation of IT policies and procedures.Lead a team of 18 engineers providing extensive end-user IT support for over 9000 employees across corporate offices and 11 manufacturing plants.

Gurugram, Haryana, India

Managed IT support operations and provided leadership to an 18-member team, supervising 8 branches and 13 satellite offices supporting over 1000 employees.Ensured regulatory compliance while serving as the liaison between branches, and corporate offices.Expertly managed Windows Server, Network, IT inventory, and MIS reporting.Lead IT budget preparation, spearheaded ISMS certification efforts, and Microsoft SAM Audits.Designed comprehensive IT processes, policies, SOPs, and an in-house training module, leading to a notable 30% reduction in IT service turnaround time.Coordinated significant projects encompassing Microsoft software compliance audits, ISO 27001 implementation, local data center restructuring, ERP migration, and IT helpdesk.

New Delhi, Delhi, India

Delivered extensive technical support encompassing desktops, laptops, printers, and IT hardware, proficiently managing both LAN and WAN networks. Headed IT services and operations for key Central Government ministries and offices in New Delhi, including prestigious entities such as the Prime Minister’s and President's offices, as well as the Defence Ministry and many more.Effectively collaborated with cross-functional teams to resolve client issues and actively contributing to knowledge base documentation.

Master Of Business Administration (M.B.A.)

B. A