Devilin C. Email & Phone Number

Responsible for assisting with maintaining excellent relationships with both external and internal clients.Maintaining CRM program via timely responses to client requests including agreements, rates, inventories, service issues, procedural questions and other client requests. Promote other product lines that clients may not be aware of or aren’t utilizing.

San Diego, California, United States

Managed high volume call center activities to ensure that customer service standards were met and maintained, including chats, calls, and ticket queues.Built reports on internal queue trends and performance for senior management to review and address areas of improvement.Assisted with the creation and maintaining of internal documentation such as training.

San Diego, California, United States

Handled escalated issues with professionalism, courtesy, and ensured satisfactory resolution.Worked closely with management to identify areas for improvement and developed action plans to address identified issues.Led team meetings and provided regular updates on team performance and key initiatives. Served as a subject matter expert and provided guidance.

Greater San Diego Area

Tested and maintained large electronic lighting; installed and operated televisions for technical conference; assisted clients with issues as they arose in a timely manner.