Service Management Consultant with over 20 years of diverse experience in the areas of ITIL based Process Consulting, Sustainability in IT Service Management, IT Strategy & Roadmap definition, Project & Program Management, and Service Delivery Excellence. Performing next generation SM offering build, Talent Management, SM assessments, transformation and service excellence programs. Effective contributions in the areas of Customer engagement, Presales Solution Design and Project Management. Experienced in Program Management of very large transformation initiatives as well as delivery of infrastructure transformation services and enterprise-wide service operation engagements.Work experience with various Fortune 500 clients across industry domains of Hitech, Manufacturing, Banking, Energy & Utilities, Telecom and Retail.Geographies worked in are India and UK.Specialties: ITSM Strategy & Process Consulting, Sustainability in IT Service Management, ITSM Assessments & Transformations, Thought Leadership, Strategic Program Management, SM Governance, Practice Management, Talent development program design and execution, Service Delivery & Centre of Excellence management
Listed skills include Data Migration, User Acceptance Testing, It Service Management, Itil, and 23 others.