Leads Service Management Practice efforts for the Delivery Centre and handles following key responsibilities:Offering build and transformation program design for next generation Cognitive Service ManagementService Management Office Performance review and drive Service excellence programsSM Assessments and transformation roadmap designTransition planning, process design and implementation guidance across projectsDeliver IT Service Management Transformation and Consulting servicesPresales requirement analysis and solution designTalent development, design and execute training programsService Management associate mentoringSM Transformation Asset & Capability DevelopmentThought leadership and innovative solutions build

Delivery of Service Management consulting services for clients across the globe. Assessment of existing ITSM processes, benchmarking against industry standards & development of strategic ITSM roadmap for IT organizations. Identification and evaluation of ITSM platform requirements, capability evaluation across different tools and recommendation of the appropriate SM platform. Implementation and Management of ITIL based Service Management programmes including Organization Change Management for driving CSI initiatives and Service Integration across multi-vendor environments. Development of IT Service Management solutions, Proof of Concepts (POCs) and Go-To Market solution offerings for Infrastructure Transformation Services practice. Played active role in practice building and managing unit operations. Active participation in presales activities in customer requirements analysis, competitive ITSM solutions development and formal proposal response documentationMajor engagements:ITSM Process & platform transformation, ITIL Process assessment, ITIL process definition & Governance model design for global retail organizationITIL Process requirements gathering, process design , platform recommendation for a large financial services organizationImplementation & Management of ITIL Center of Excellence operations as Regional SPOC for APAC & Middle East region for a global Energy & Utility services organizationDevelopment of ITIL processes, policies and standards, and platform evaluation for a global credit card majorProgramme Management of a complex & innovative multimillion project area with responsibilities in planning, budgeting, financial management, project execution tracking, reporting, communication and coordination as PMO Lead for UK based Telecom majorRelease Management process implementation & operations management for a Global Investment Bank End to End Change Management process operations and delivery for a large software product company