Devin Archer Email & Phone Number

Austin, TX, US

Austin, Texas Metropolitan Area

Troubleshoot Remote User tickets from across the organization. This encompasses three different domains and a multitude of in house legacy software.Sole tier 1 tech for 700+ person org for 8 months of role with 75% + of tickets completed within 8 hour SLA.5 star average review for user support experience for duration of roleKnowledge of AD and cross domain.

Austin, Texas Area

In my present role as the head of training I directly teach or oversee a new hire class at least every other month. I am also tasked with process improvements for the department, and implementation of lager visions to ensure quality improvement; most recently helping to launch a bonus program for all of our claims employees.

Austin, Texas Area

Starting as an entry level claims processor in 4 months I was promoted to our investigative team. In that position I handled high volume time sensitive claims documents. I also coordinated inspection appointments and reviewed their reports. In my own position annualized I saved the company $1.7 million dollars. Effective and clear communication with.

Marysville, Ohio

Responsible for direct administrative assistance to the Machinery and Die department in Marysville and administrative support for the Mexico location. Duties include preparing prepayment and final invoices with all supporting documents and associated filing, preparing purchase orders, processing vendor bills, tracking and status of documents, data entry.