As a Senior Global Training Manager at IntouchCX, I oversee the design, delivery, and evaluation of training programs for over 1,000 customer service agents and staff across 5 countries. I have more than seven years of experience in the outsourcing and offshoring industry, where I have developed and implemented training strategies that align with the company's vision, values, and goals.My core competencies include business planning, operations management, customer service management, program improvement, and responsiveness. I am passionate about enhancing the quality and effectiveness of training and coaching, as well as fostering a culture of learning and collaboration among the trainers and agents. I also have a background in psychology, which helps me understand the needs and motivations of the learners and customers.