With over seven years of experience in customer success, I am passionate about delivering value and solutions to my clients. As a Senior Customer Success Manager at Black Duck, I manage a portfolio of strategic accounts, ensuring they achieve their desired outcomes and maximize their return on investment. I have been recognized as the CSM of the Year in 2022 for my outstanding performance and results. In my previous roles, I developed and executed customer success plans, onboarded and trained new customers, identified and expanded opportunities, and reduced churn and attrition. I enjoy working with cross-functional teams and partners to deliver value and satisfaction to my customers. My mission is to help customers achieve their goals and solve their challenges with innovative and reliable solutions. I am always eager to learn new skills and technologies, and I thrive in a fast-paced and dynamic environment.Outside of work, I cherish moments with my family as a dedicated wife and mother of two. I'm an avid yoga practitioner, true crime podcast enthusiast, and Golden Retriever lover.
Listed skills include Leadership, Sales Process, Powerpoint, Social Media, and 28 others.