Diligent and detail-oriented business owner with years of experience in marketing, business development, and operations management. Consistently reaching revenue and sales goals while bringing a high level of productivity, profitability, and leadership. Solid experience in complex claims processes in compliance with regulatory requirements to reach fair and equitable settlements. Adept at determining proper course of action for coverage and disposition of claims through effective judgment, analytical, and decision. Skilled in delivering high-quality customer service and building profitable relationships.Professional Experience: January 2019- November 2023Business Owner: Gray Lane Farm LLC •Designed detailed business plans to outline finances, goals, and operations of company.•Oversaw business budget planning and administration, accounting functions, purchasing and biweekly payroll.•Hired 4 employees for day-to-day work and oversaw training procedures.•Directed all financial activities, including budget development, creation of budgetary controls, recordkeeping, and investment management.January 2019- June 2022Geico Claims Adjuster:●Evaluated extent of company liability during investigations of 60+ insurance claims per month.●Settled claims, decreased claim payouts, and researched to gather information and prepare claims reports.●Make equitable liability decisions by regularly resolving disputes between policy holders and claimants by taking recorded statements, reviewing police reports, and witnesses.●Regularly review customer policies and resolve coverage issues with urgency and accuracy.●Issue payments or deny a claim in a timely manner In accordance with policy conditions.●Assisted in preventing losses due to insurance fraud and sending referrals to special investigation.●Achieved and excelled in all targeted performance goals to manage costs and support Geico’s industry-leading operational standards.●Selected by supervisors to assist with file closures, resolve complex claims-processing issues, and monitor claim status updates.●Maintained a superior quality rating of 96% in file handling and claims resolution exceeding the departmental goal.●Business Sales Account Executive●May 2016- October 2019•cold-calling and generated new sales leads. Assisted in closing sales and customers.• Tracked and reported progress through sales force automation tools.•Coordinated and Monitored sales performance analytics.EDUCATION:UNIVERSITY OF MARY WASHINGTON Degree: Accounting• Cum Laude GPA 3.6
