Devin Brady Email & Phone Number

San Bruno, California, United States

San Francisco Bay Area

Functioned as Team Lead for extended workforce operations on YouTube’s Content ID Team.Primary “problem solver” role in responding off-script to inquiries directed at the stakeholder team from e-mail and request forms, escalating as needed to improve policy consistency and response turnaround time.Facilitated massive growing of team, quickly getting new agents trained and in production on very tight deadline.Managed team of Analysts through distribution of efforts and duties, scheduling, and assessment of workload, including review of hundreds of agent actions weekly and providing direct detailed 1-on-1 feedback resulting in consistently high accuracy.Organized administrative activities including employee development planning, conducted full-time hire and contract employee interviews, trained new staff, and authored department-wide manuals and process workflows.

Reviewed videos delivered by YouTube partners and evaluated Content ID claim eligibility.Evaluated Content ID claims providing feedback to operations and engineering stakeholders.Set partner expectations through delivery of feedback reports.Reviewed applications for Content ID partner privileges.Assisted in termination of problem partner relationships.

San Jose, Ca

Managed team of Analysts through distribution of team efforts and duties, scheduling, and assessment of workload.Managed and QC'd multiple product services including Peer-to-Peer, Torrent Index and Search Engine Link Removal.Organized administrative efforts including employee development planning, conduct full-time/contract employee interviews, staff training, and authoring department-wide manuals and process workflows.Generated labor cost estimates for existing customer audits and prior to new customer meetings.Working with Reporting and Data Control department managers, standardized and continued to oversee asset and infringement data maintenance.Implemented client-facing dashboard views of pirate activity from within Irdeto proprietary data portal.Managed numerous projects, recording a record year for customer "crisis coverage" engagements.

San Jose, Ca

Knowledge of copyright and trademark infringement, issuing large volumes of daily outreach (DMCA and EUCD) on behalf of the largest movie, television and video game studios in the world.Investigated activity surrounding modification of set-top boxes and stolen internet/cable accounts.Performed targeted site sweeps, produced site profiles and utilized fake identities to remove unlicensed rebroadcasts of live entertainment or sporting events and other intellectual property infringement.Parsed large sets of crawled piracy data and created filter parameters to process thousands of results each day.Maintained internal site database of researched site contact and ISP information.Engaged in Crisis Coverage requiring on call and overtime flexibility for 24 hour coverage of high priority asset protection.Pursued corporate education opportunities to increase knowledge of industry standards and personal growth.Absorbed additional responsibilities including production of reports, presentation in bi-weekly customer meeting, training of new hires, and coordination with global team to deliver on constantly changing client needs.