Devin Justice Email & Phone Number

United States

• Performing diverse troubleshooting techniques on various Microsoft Products (Outlook, Excel, Word, etc.), Network/Connectivity (Laptops, Printers, VPN, and Share drives), and software/hardware components.
• Operating in Windows 10/11 environments to complete duties.
• Servicing ticket creation with HP Service Manager (HPSM) to document troubleshooting steps.
• Identifying PKI certificate/Encryption issues with User’s common access cards (CAC)/accounts and correcting the issues, which led to proper access to devices and applications.
• Utilizing Microsoft applications to assist with troubleshooting techniques (Computer Management, Device Manager, PowerShell/Command Prompt, etc.)
• Assisting with reporting IT outages and following guidelines in Incident Communication Events (ICE) to escalate to appropriate departments.

Virginia Beach, Virginia, United States

• Conducted labs pertaining to network configuration, server configuration, and malware analysis.
• Understanding computer hardware fundamentals including RAM, CPU, drives, motherboards.
• Network fundamentals including network design, routers, switches, network adapter cards, LAN and WAN technologies, wireless networks, OSI and TCP/IP models.
• Security fundamentals including common malware, identifying attacks, mitigation techniques, business continuity and disaster recovery.

Chesapeake, Virginia

• Performed hardware and software troubleshooting on AT&T routers, Cisco/Aruba switches, and computers connected to the network that kept businesses operating at little to no downtime.
• Adhered to policies regarding troubleshooting and escalations, which increased success rate and customer satisfaction.
• Revised troubleshooting documents and successfully had them approved for department use.
• Aided in the piloting of a new ticketing system (ServiceNow) that brought to light any discrepancies.
• Trained other associates with troubleshooting techniques that led to a productive workforce.
• Collaborated with third-party vendors for timely solutions for issues escalated outside of the department.

Norfolk, Virginia Area

• Assisted guests with campus related issues.
• Trained employees on how to become more proficient in customer service-related duties.
• Took the lead by being responsible for assigning tasks to employees.
• Served as communication liaison between students and advisors.

Virginia Beach, VA

• Assisted guests with store purchases of electronic equipment and devices such as routers, computers, switches, laptops, televisions, etc.
• Responsible for maintaining store inventory for the electronics’ department.
• Ensured the electronics’ department’s area was kept clean and neatly stocked.

Virginia Beach, Virginia

• Served as Systems Administrator, ensuring access rights to system resources were properly managed based on their individual job, and their need to have access.
• Directed a security identification card system, which led to the production of over 400 identification cards and zero downtime.
• Created numerous excel and word documents, which resulted in accurate processing of correspondence.
• Demonstrated superb knowledge in administrative processing of access control lists, resulting in zero errors.
• Responsible for the accurate Inventory of over 500 personal records. TRAINING:-Security Manager Certification 2016-Records Management Certification 2016-Department of Defense Cyber Awareness Certification 2016-Privacy.

Virginia Beach, Virginia