Ensured smooth and efficient facility operations, including scheduling repairs and staff shifts, maintaining workflow and meeting customer demands. Efficiently managed the facility’s financial health by analyzing profit and loss statements; tracking 275+ specific metrics monthly to optimize financial performance. Conducted training to enhance team skills and performance, fostering a culture of continuous improvement and professional growth while meeting our KPI's with insurance partners. Utilized strong interpersonal skills to maintain open communication channels within the team, promoting a positive work environment and effective collaboration. Ensured all repairs adhered to manufacturer guidelines, maintaining high standards of workmanship and customer satisfaction. Created a welcoming and supportive atmosphere for customers, addressing their concerns promptly and providing a positive experience. Successfully navigated the transition and growth of the business after acquisition by a new parent company, driving the facility towards sustained success.

*Acquired by Classic Collision*Developed and oversaw production schedules to ensure timely project completion. Coordinated with parts and paint departments, estimating team and general manager to guarantee resource availability. Implemented quality control processes to meet standards and specifications. Conducted regular equipment inspections and audits in order to uphold safety guidelines and maintain efficiency of production. Supervised production teams, providing guidance and training on estimating processes. Promoted a positive and productive work environment. Identified and implemented strategies to reduce waste. Incorporated best practices to adhere to industry guidelines and align with insurance agency agreements. Prepared and managed the production budget by monitoring expenses and implementing cost-saving measures.

Developed and oversaw production schedules to ensure timely project completion. Coordinated with estimating team and company owner to guarantee resource availability. Implemented quality control processes to meet standards and specifications. Conducted regular equipment inspections and audits in order to uphold safety guidelines and maintain efficiency of production. Supervised production teams, providing guidance and training on estimating processes. Promoted a positive and productive work environment. Identified and implemented strategies to reduce waste. Incorporated best practices to adhere to industry guidelines and client agreements. Prepared and managed the production budget by monitoring expenses and implementing cost-saving measures.Conducted market research to identify potential projects for acquisition. Prepared and presented reports on acquisition activities and outcomes. Built repeat customer base by carefully analyzing needs to fully understand requirements and tailor comprehensive project proposals to exceed expectations, utilizing market best practices. Presented proposals to clients, highlighting capabilities and negotiated project terms and contracts. Collaborated with legal and finance teams to determine appropriate contract terms. Leveraged supplier/vendor partnerships for project acquisition and execution. Directed the transition from acquisition to initiation. Monitored the progress of acquired projects to ensure successful completion of obligations.

Analyzed collision impact points and verified facts of loss to ensure accurate repair claims. Guaranteed estimates and repairs complied with manufacturer guidelines and insurance policies. Ensured vehicles returned to pre-accident condition. Conducted meetings with clients, thereafter maintaining communication throughout the repair process to provide status and build trust. Negotiated repair costs and procedures with insurance providers. Engaged with insurance adjusters to validate claims and prevent fraud while protecting the interest of the client. Maintained integrity of industry safety standards and insurance policies during repairs. Resolved discrepancies through in-depth conversations with clients and adjusters.