Devin Chavez Email & Phone Number

United States

Assisted the client REI Systems with development, testing, administration, and support of grants management product, GovGrants (www.govgrantsapp.com), an enterprise grants management system built on the world’s largest cloud platform Salesforce. I am part of the customer success team responsible for continuous enhancement and successful adoption of GovGrants product. Responsibilities:Interacting with customers, codifying enhancement requests, and developing test cases. Build client relationships for strong trust in software adoption.Provide in-person or remote guidance to end-users. Develop and implement training for end-users. Refer to examples at: https://www.youtube.com/playlist?list=PLst2bpqb8CUMr4SiQDVZQygmn-uVMhs1v System configuration (maintenance, system enhancements/upgrades, etc.) Creation of reports and dashboards Maintain user roles and profiles, security settings, access settings, etc Quality assurance, regression testing, and assistance with UAT Perform manual testing including but not limited to functional, regression, integration, usability, cross-browser, and Smoke Testing. Support proposal writing.

Sterling, Virginia

Software as a Service (SaaS)Salesforce Certified Administratorhttps://trailhead.salesforce.com/me/dchavez001

Bethesda, Maryland

Providing excellent customer service, going above and beyond for any customer• Meeting daily production goals• Working cohesively with a team• Following procedures you see fit for your customer• Floor watching duties.1. Merchandising2. Keeping displays organized and neat3. Responsible for fellow employees when manager is off duty.4. Making sure the department is reaching its volume goals.• Cash handling responsibilities. (Opening register and closing duties.)

Associate Of Arts And Sciences - Aas, Communication And Media Studies

Bachelor Of Fine Arts - Bfa, Graphic Design