Devin Dockter Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• Managed drug utilization management review for Cigna Healthcare U.S. Commercial and U.S. Government (Individual & Family Plan) business.
• Oversaw operation of more than 700 clinical and non-clinical staff providing drug utilization management review for pharmacy and medical benefit covered drugs.
• Led operations for inbound phone, fax, and electronic drug prior authorization requests that consistently exceeded service targets resulting in improved provider and customer satisfaction.

Phoenix, Arizona, United States

• Held oversight responsibilities for clinical operations comprised of more than 700 clinical and non-clinical staff providing service and support to 14M customers.
• Led operations conducting drug utilization management review for commercial and Medicare business to drive affordability for customers and clients and ensure customers obtained the right drug at the right time.
• Drove service enhancements and advances in technology to deliver improved experience for providers, customers, and patients resulting in an environment easier for customers to navigate and quicker access to services.

Phoenix, Arizona, United States

• Oversight responsibilities of Phoenix Customer Service operation servicing more than 680,000 customers.
• Oversaw staff of 145 service professionals servicing more than 130 employer groups.
• Led, coached, and developed managers to create a positive work environment conducive to delivering superior service to customers.
• Partnered with Sales to retain and grow business through service strategy.
• Managed service of medical, pharmacy, and medicare lines of business.

Phoenix, Arizona, United States

Phoenix, Arizona, United States