Devin Dornbos Email & Phone Number

Cape Coral, Fl, Us

Cape Coral, Fl

Florida, United States

I handle customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. I work with customers to align their preferences with brand needs and actively up-sell each business opportunity to maximize revenue and drive customer loyalty. Verify that business is turned over properly and in a timely fashion for quality service delivery. Drive customer loyalty by delivering service excellence throughout each customer experience. Process business correspondence and create contracts and other related booking documentation as required. All while demonstrating selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.

Naples, Florida, United States

I perform general office duties to support the Sales & Marketing Team (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Promoted to Sales Manager 3 with parent company, Marriott.

Install, maintain, or repair security systems, alarm devices, doorlocks, garage doors, emergency pendant and related equipment, following blueprints of electrical layouts and building plans. Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.

Fort Myers, Florida, United States

As a Customer Service Representative I was responsible for providing excellent customer service in a team based environment in all aspects of patient business activity within the Practice/Department. Responsibilities included handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Based on the specific Practice/Department needs, the position required me to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts.

I was responsible for handling all aspects of guest relations. Provided information about the hotel and services while resolving guest concerns. High reservation call volume booking in accordance with AAA five diamond and Forbes standards. After 9 months in the role I was promoted to Reservations Mentor. I was responsible for training newly hired reservation agents.

Fort Myers, Florida, United States

Proactively and consistently monitored all team member calls to observe employee’s quality which includes their demeanor, technical accuracy, conformity to company and client policies and procedures.Oversaw the direction, supervision and day to day activities of up to 15-25 non-exempt individuals within a service center, sales, or operations environment. I Assisted Supervisors and Managers with coaching and helped develop new agents or low performers. Led and coordinated work assignments and activities to increase sales, maximize consumer satisfaction, customer loyalty, performance metrics, attendance monitoring, and quality in accordance with policies and applicable legal requirements, compliance and regulations. Relocated to California after Hurricane Irma.

Fort Myers, Florida, United States

I was responsible for maintaining a strong relationship with the client through onsite visits and calls to determine. I often would utilized job board and social media to headhunt top talent. Guided Recruiters assigned to the account with daily game plans to ensure all open job orders were on target to be filled.Completed all necessary electronic paperwork with candidates for temporary and direct hire positions, including running background checks, drug tests, completing Form I-9 and E-Verify. I also ensured time sheets were submitted each week by each Branch Manager of the Client to successfully complete weekly payroll.

Fort Myers, Florida, United States

Previous Roles: Technical Support Agent, Security Agent, Service Dispatch Agent and Team Manager. I setup repairs for members who were in their second-year warranty for their TVs and Computers. Logged into the client's computer to resolve issues. Offered over the phone technical support to users with various levels of IT proficiency. Ensured time sheets were submitted each week by each Branch Manager of the Client to successfully complete weekly payroll. Guided the client through performing troubleshooting steps on their Security Systems, Tablets, Printers, Computers, Cell phones and Pressure Washers. Managed a team of 20-30 agents and ensured they met their KPIs and quotas. Lea On boarding and training for new hires classes ranging in size from 15-25 employees in a classroom setting. 3 weeks classroom training and 2 weeks of on the job training while also maintaining quality standards.