Devin Downey Email & Phone Number

Rockaway, New Jersey, United States

Drives improvement initiatives within strategic pillars of Stryker OnSite. Responsible for driving process optimization, standardization, and operational excellence nationwide across a 1000+ person organization.

United States

Managed standard work and policy creation for a forty person team while developing numerous wide-spanning projects for an 800+ employee organization including: creation of a centralized knowledge base/standard work repository; standardized On-the-Job Training program that compliments established in-house training standards and quality assessments; development of an in-house Trainer program designed to provide educational development education to field trainers. Lead and supported multiple project teams to fulfill organization needs through development or re-development of new or existing programs, respectfully.Provided field support through account evaluations to commercial sales after customer interviews and facility walkthroughs to provide headcount and scope of work recommendations prior to commercial account sales. During this time, redeveloped through partnership with internal stakeholders the process by which account evaluations are done which resulted in unprecedented, stable growth through 2022 and beyond.Provided development to numerous peers through on one one coaching, both within and outside of managed project teams. In addition, created competency tracking method to assist management teams in tracking skills and growth of direct reports for better organizational capability planning, as well as employee development opportunities.

Rockaway, New Jersey, United States

Created Standards of Work, dashboards, and resource documents necessary to run the divested Northeast region for 20+ accounts. Partnered with Sales and Leadership to implement two new accounts. Assisted in SPD Compliance review of partner hospital. Offered technical expertise to marketing and engineering teams on product and IFU development.

Birmingham, Alabama

Helped support and train specialists and accounts across eight states in the southeastern United supports, as well as providing auxiliary and implementation support to the surrounding regions as a part of the regional leadership team.Provided accurate financial reporting and participated in meetings discussing finance reports and budget strategy. Managed expense reports for myself and others as needed.Completely redesigned and managed regional newsletter by creating action plan on article research and produced surveys to research newsletter topics to help drive employee engagement.

Pompton Plains, New Jersey

CRCST. Provided professional in-account support for Stryker Endoscopy product and services to seven room operating room at Chilton Medical Center, as well as other Stryker and general use operating room equipment as needed. Managed inventory of high-end medical technology and assisted with support in troubleshooting pre-, intra-, and post-case as needed. Hosted inservices for hospital staff and provided product information on standard and new Stryker products. Assisted Sales Reps and management staff with day-to-day analytics of product use and case management. Trained professional in Aseptic Technique, operating room protocol, hospital safety (including fire, electrical, and biological practices), SPD operation (including proper PPE, decontamination, and sterilization processes), and technology troubleshooting (display and routing).

Newton, New Jersey

Managed multi-project accounts with several repeat clients. Created brand guidelines for several start ups and helped "refresh" older businesses with new images and guidelines to keep fresh. Made contact with clients directly, managed timetables and payment schedules, and provided detail instruction in branding and how to properly market to the public.

39 Hampton House Road, Newton Nj 07860

Management of front-end personnel and operations; providing upper level customer service to customers with increased needs; day-to-day and weekly front-end administration upkeep including order management, cash and account balancing, in-store technical support for front end operations, and providing a general knowledge base for all store front-end operations for fellow associates and customers.

Hampton, Nj

Provided customer service to installation customers. Directed third-party installation partners and supervised projects sold to customers. Manged hundreds of customers installations every day including scheduling with installers, communicating with vendors of special order product, managing delivery and shipping timetables, and keeping all parties informed of delays or adjustments. Provided a locus for information between in-house sales-specialists, product vendors, third-party installers, and the customer.

Newton, Nj

Managed all cash flow in the store every day: balanced register tills, kept safe records, created change fund orders, and managed daily deposits. Created records of all daily business proceedings and filed using strict corporate guidelines for financial and legal reference. Researched questionable transactions such as fraudulant sales/returns, money-handling issues, and technical errors in cash software. Worked closely with loss prevention and management to reduce shrink and expand store profitability.

Montclair, New Jersey

Worked as part of a creative team for a large variety of clients creating print (billboards, banners, newspaper ads, posters, etc.) and digital advertising (web tiles, banner ads, e-Blasts, newsletters, etc.).Self-managed time based on project priority while keeping utmost care of organizational methods for filing and archiving purposes. Team worked closely with each client and printer to assure maximum quality of production.

Ridgefield Park, New Jersey

Worked as part of a creative team on a series of consumer and trade campaign projects.Communicated with a parallel marketing component to assure adherence to specifi cations.Created demonstration and mock up pieces for presentation to clients.Engaged in pre-design research and created peripherals for thought-to-design translation.

Montclair, New Jersey

Managed computer labs and monitored traffic and usage, provided on-site tech support, assisted users in software usage, used BMC Service Desk Express to manage incidents, and provided general customer support.

Newton, New Jersey

Merchandised new product as it entered the store according to company standards. Worked as part of a team and employed continuous flow to efficiently complete store objectives. Trained and managed employees in common and company job practice.

Newton, New Jersey

Designed various images and products for retailers and as per request. Followed close direction and adhered to a schedule to meet deadlines. Conducted meetings with clients to discuss and present concepts for designs.

Sparta, New Jersey

Edited and spliced images as per customer specifications, repaired damaged photographs, managed in-house server software, and provided quality control and packaging services. Made sure sent packages adhered to shipping policies.

Bachelors Of The Arts, Studio W/ A Concentration In Graphic Design

Associates Of Applied Science, Graphic Design

Activities and Societies: Phi Theta Kappa, Design Squad, Game Art in America