Devin Eiskamp Email & Phone Number

Monitoring and managing thousands of clients home networks across the country remotely. Proactively resolving problems before our clients have noticed downtimes or failures. When unable to resolve problems remotely, responsible for connecting with local repair techs to fill them in on the on-site problems before they go out to the clients house for resolution.

Planning of Geek Squad Academy events in different cities to help enrich young peoples lives through technology. Part of the role includes gaining volunteers from local Best Buy locations and coordinating food and schedules at locations across the country. Communicating with our partners outside of Best Buy to ensure there is space for us and that students are signed up. During the event, we keep track of our inventory of $50,000 worth of equipment and make sure the classes move on schedule and run as intended. Responsible for maintaining labor for our employees along with a budget for consumables (including meals for all employees, waters and snacks, along with any possible materials we may need in the moment).Also responsible for training new event managers and helping them have a successful season by offering advice to create a smoother adaptation into the role and also helping build bridges across the enterprise for them to take future career steps.

Running a small team of agents in our Specialized Repair department. Focused on helping those agents grow their skill sets to move forward on their paths while also maintaining our production goals. Keeping up to date with new process, systems, and technologies to better support my team.Responsible for holding conversations and keeping communication open with our partners within and outside of Best Buy to streamline repairs and inventory.

Servicing clients with helping schedule repairs and installs for products. Holding knowledge of many products and services to properly help clients

Brooks, Kentucky, United States

Regularly adapting to a new and evolving work environment, while maintaining myself as a resource for my peers and leaders. Communicating with leadership regarding changes seen with products. 1st point of contact for any new processes or products.

Brooks, Kentucky

Staying current and informed within the data recovery and security field. Flexing between different departments depending on business needs, while remaining upbeat and positive.

Assisted the Scheduling, Routing, and Dispatch group with rescheduling clients who have their services postponed due to COVID-19. Responsible for contact clients to present available times and move forward with scheduling if clients were able and still wanted the services.

South Portland, Me

I worked to train the employees in our department on their numbers and their interactions with clients. I would assist the manager with schedule writing along with hiring. I was in charge of keeping supplies for the department up to date.

South Portland, Maine

Performed quick diagnostics and obtained basic understandings of clients needs and problems. Expectations included maintaining a friendly and welcoming attitude, quick thinking and note taking, and obtaining a set quota for sales and client satisfaction.

Portland, Maine Area

South Portland

I was in charge of shipping, receiving, contacting clients, and helping both back and front of the precinct. I would assist with working on check ins of clients units, along with assisting repair agents on the repairs.

South Portland, Me

I assisted clients with check-ins and check-outs, I assisted them with software related issues along with quick fix hardware issues.

Computer Engineering Technology/Technician

High School Diploma, Computer Technology/Computer Systems Technology

Activities and Societies: Gay Straight Transgender Alliance, Chess club, Writing club