Devin Ford Email & Phone Number

Irving, Tx, Us

San Francisco, California, Us

Westlake, Texas, Us

Irving, Texas, Us

Irving, Texas, Us

• Lead functional consultant, responsible for overseeing day to day workforce efficiency of an international market consisting of 400 plus stores. • Implemented and supported a front-end labor demand model, meeting the client’s strict requirements and reducing their third-party involvement.• Analyzed oracle tickets and provided efficient strategies to management on how to resolve issues.• Developed SQL queries and created technical documentation for client specific JDA WFM exports.• Developed and maintained custom JavaScript programs, transforming .CSV data to client specific XML imports.• Designed Power BI report used for accurately identifying user engagement rate of client's mobile users, utilizing customer data and google analytics data. • Proficient in writing complex DAX functions in Power BI

Springdale, Ar, Us

Involved in Tyson’s CORE Program - The successful implementation of a group of tightly integrated legacy applications to SAP, a best-in-class enterprise resource management system. Acted as primary liaison between the business departments, end users, and IS Teams.• Facilitated requirements gathering sessions with the business teams, as well as impacted design reviews session with IS teams. • Documented existing process and functionality of new technologies; Analyzed and defined testing requirements for integration, performance, system, sanity, smoke, and UAT. • Lead extraction effort to gather and transform legacy data to new the SAP Platform; executed complex SQL queries to validate the data accuracy.• Involved in the creation of Bex queries consisting of RKFs, CKFs, exceptions conditions, cell restrictions, exceptions aggregations, etc.…Created canned reports (WEBI) and Ad-hoc reporting (Analysis for Excel) off of Bex queries.

•Involved in the Apples to Apples initiative- a fair and equitable way to compare performance of administrators.•Managed a SharePoint site designated for a utilization and variance pilot, that consisted of seven administrators, to track distractions from productive time to improve utilization rates in a sterile work environment.•Complied weekly, bi-weekly, and monthly recommendations for managers on allocation of non productive time, to maximize efficiencies.•Analyzed JPMorgan Chase automation success rates to find areas for improvement. •Compiled reports underlying reasons why different Wintel automated services had low automation success rates.•Participated in IST UAT testing, completed test scripts

Tallahassee, Florida, Us

•Provided paraprofessional advising to undergraduate students in their distinct residential environments•Developed and conduct programs on diversity, chemical abuse, personal development, relationships, security, and academic performance•Manage administrative tasks including room condition reports, maintenance requests, incident reports, and the room change process

Us

•Provided exceptional customer service and appropriate documents, •Supported Microsoft Office, Internet Explorer, and a variety of internally developed programs and tools.

Bachelors In Science, Information Technology

Associate In Science, Computer Network Engineering Technology