Edited documents for grammar, clarity, content, and formatting.Applied strong writing, editing, and proofreading abilities to each assignment to produce the best possible content.Provided optimization of web page titles, URLs, structured data, SEO copy editing, and sitemaps.Performed in-depth research into topics to write clear and accurate copy.Delivered high-quality, insightful, informative, and entertaining written content while meeting tight deadlines.Selected cover art, fonts, and designs to appeal to target demographics.

Office administrationHigh volume phone calls and emails.Faxed reports, scanned documents, developed spreadsheets and organized files for Passaic Bergen Water Softening.Trained and oversaw a group of 4 scheduling coordinators.Collaborated with all outside vendors and served as the central point of contact.Coordinated office activities and operations to secure efficiency and compliance with company policies.Managed daily delivery and work schedules to maximize coverage.Set and confirmed all customer appointments.Managed the schedules of a team of 10 personnel.

Achieved customer satisfaction rating of 100% exceeding corporate targets.Assessed and identified issues and quickly resolved to restore functionality. Facilitated new team member training on service processes to increase productivity.Completed daily appointment schedule to drive quality and timely service.Highest rated technician at Passaic Bergen Water Softening.