Devin Gragg Email & Phone Number

Waverly, Ohio, United States

I joined Vallery Ford after a lay off induced career break. I now identify potential customers for the business and assist them in the selection and purchase of new and used vehicles. Additionally, I am responsible for self marketing efforts as well as leading company wide advertisement initiatives.I was named “Salesman of the Month” in my second month and have maintained this position for a full quarter.

Virtual

Formerly known as Square, Block is one company built from many blocks, all united by the same purpose of economic empowerment.I oversaw operational planning of teams of up to 6 HR Specialists regarding general HR Tasks, performance coaching, career and skill development, training, work assignments, morale, and team connectivity for a remote team across 4 US time zones and Australia.I was promoted after just 5 months to take over the entire team after a leadership departure.My role included:--- Compliance --- I brought our operating models to 100% across 400 out of compliance employees after partnering to oversee I-9 audits.--- Policy Development --- I built our infrastructure resources from the ground up by defining team ownership models, standardization of work, quality control expectations, and best practices.--- Process Improvement --- We were the first HR team to use AI for scripting which removed manual audits for employee promotion cycles and reduced 75+ hours of manual work with an error rate of less than 1%.--- Employee Development --- I aided in creating clear paths for employee development and promotion for our HR Specialists by creating their 1st internal job description along with development templates with measurable goals.

After success in my previous role, I was invited to apply for this position where I led HR teams of up to 55 employees across four time zones and twelve 24/7 shifts including performance management, career development, scheduling, and training. I guided stakeholder engagement and oversaw multiple HR projects and process improvement initiatives. My role included:--- Process Improvement --- We saved 900+ manual work hours by leading lean and quality renovations of over 30 HR centralized services supporting populations of 200,000+ associates.--- Program Development --- I oversaw the stand up 13 new HR services (attendance, case management, payroll, etc.) which increased our internal client base and improved our reputation across the company.--- Project Management --- I launched and led a staffing data analysis project for 540 separate reports within 72 hours with full operational efficiency within six weeks.--- Employee Development --- I was responsible for managing 66% of the members of my team who reached promotions to new positions during tenure while achieving the highest training and skill compliance for direct reports and the highest manager scores across two teams.

Remote

I was promoted to this project management team to lead HR integration projects for populations of 100,000+ associates for the Global Specialty Fulfillment Team around policy, pay, attendance, headcount, and self-service employee resources.My role included:--- Project Management --- I built an employee self-service policy and assistance database which saved on-site HR Teams hundreds of hours of employee interactions.--- Process Improvement --- I headed a roster maintenance project which reduced the audit actioning audience from 400+ HR teams to 9 individual processors, increased accuracy by 13%, saved hundreds of hours in processing time, and brought action rate to greater than 99%.--- Processing Policy Development --- I streamlined our attendance service policy which saved 4+ weekly hours of processing time.--- AI ---I was selected to stress test Alexa responses for our internal site usage of self-service policy content which reduced HR interruptions for common questions. I built the resource within 30 days.

Nashville, Tennessee

I moved into HR as a point of contact for 14 HR teams across the Midwest supporting 35,000+ associates. I led a team of 5 HR Assistants to complete tasks including performance management, scheduling, project management, and training. My role included:--- Employee Relations --- I served on “Employee Morale and Engagement Team” by planning and leading employee engagement events. --- Analysis --- Analyzed data and developed documentation for stakeholders.--- COVID-19 --- I led our COVID-19 Specialty Attendance Audits with less than 1% processing errors while complying with complex state, regional, and federal pandemic employment regulations.--- Process Improvement --- I authored standardized work documentation improvements which resolved automation, processing, and system issues within 2 weeks.

Huntington, West Virginia

After interning at Amazon in college, I joined the organization where I managed teams of up to 30 agents, handled escalation calls, and oversaw team performance and strategy review.My role included:--- Performance Management --- My team was ranked last in our business unit, and I improved our performance to the top half of the unit after self-authoring best practices guides using performance data, clarifying policies, and providing hands-on coaching to team members.--- Employee Relations --- I built an Employee Recognition Program which was expanded to all US brick and mortar locations.--- Data Analysis --- I researched refund trends and authored policy change recommendations which helped us to exceed our cost savings goal by 4%.

Huntington, West Virginia Area